Project Manager Customer Service

Felicia L. Campbell

214-***-**** ? ***********@*****.***

OBJECTIVE

Process Improvement ? Project Manager

Ability Summary

Project Manager

Process Analysis Design

Negotiation

Change Management

Compliance Auditing

Business Process Reengineering

Cost Analysis ? Budgeting

Strategic Planning

Solution Implementation

Training ? Documentation

$MM Project Management

Client Relationship Management

Change ? Risk Management

Lean Manufacturing

Green Belt Training

PROFESSIONAL HISTORY

Snelling/OCC-Dallas, Plano, TX Feb 2014 - May 2014

Project Manager

Manage numerous engagements providing engineering and technical engineering

support for OCC Design Engineering product line.

. Support field sales/marketing force in providing engineering and system

designs including pricing and configuration labor estimates

. Design and facilitate data collection efforts, including development of

measurement systems, analysis of data, and communicate findings

. Establish as well as meet aggressive timelines for project readiness

completions

. Create and Implement new processes and practices

. Coordinate and facilitate strategic plans for projects

Labinal, Inc., Corinth, TX Feb 2008 - Jan 2014

Area Team Leader

Develop TM who manufactures and assembles harnesses and wired structural

assemblies for the Commercial/Military Airplanes and Integrated Defense

Systems.

. Increased productivity goal by 25% and reduced costs by 45% through

improvements in efficiency.

. Received certificate of appreciation for loyalty and dedications to the

company.

. Selected as Lead of new customer's contract.

Texas Instruments, Dallas, TX Aug 2006 - Feb 2008

Wafer Fab Supervisor, KFAB

Managed a team of wafer fabrication specialist to run multiple toolsets and

meet qualification schedules cycle time goals and customer commitments.

. First area to become 5S compliant.

. Created a process that supported the entire factory in order to achieve

production goals.

. Recognize for consistently achieving production/cycle time goals for 11

months.

Volt Services/Texas Instruments, Dallas, TX Jul 2004 - Aug 2006

Contract Supervisor/HR Manager, KFAB

Manages and participates in employee relations functions such as dispute

resolution, discipline, communications, etc., ensuring consistent response

and compliance. Directly responsible for supporting the leadership teams

with employees' relation issues. Provide timely responses/resolutions,

including investigations.

. Increased productivity of contract work force by 56% and reduced costs by

35% through improvements in efficiency.

. Reduced time and attendance reporting for a 368 employee service

organization by 56%.

AWARDS AND ACHIEVEMENTS

. Received Sikorsky Gold Supplier award (3) years in a row: 2010, 2011,

2012

. Received Boeing Customer Excellence Silver Award from 2008 - 2012

. Received Customer Service Excellence Award 2000 for Fujitsu Network

Services

Education

Louisiana Tech University, Ruston, LA

Electrical Engineering Technology / Bachelor of Science

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