Customer Service Office

Carla Cheatham

**** ******** ******, ******, **. 20706 301-***-****(h) 240-***-****(c)

****************@*****.***

Objective: To obtain an office support position that will utilize my

extensive Administrative/Customer Service background and offer room for

advancement.

Experience:

Twinkle Star Family Daycare, Forestville, Md.-Assistant-10/2010-05/2014

Registered child(re) into our database. Scheduled interviews with our

parents and give tour of daycare. Interacted with children on a daily

basis. Scheduled field trips and planned weekly activities. Assisted with

all meals for the day and planned a weekly menu. Transported children to

and from their homes and/or schools within a timely manner. Maintained

weekly tuitions and processed weekly receipts. General office duties.

Safeway Food & Drug, Capitol Heights, Md.-Courtesy Clerk-05/2010-10/2010

Assisted customers with locating items throughout the store, bagging items

as they were rung up. Assisted with carrying groceries to customers cars

and unloading if necessary. Retrieving shopping carts in a timely manner on

a daily basis. Assisted with customer service such as printing out money

orders, transactions with western union, printing out lottery tickets on a

needed basis. Customer Service duties.

Kenwood Country Club, Bethesda, Md.- Front Desk Operator-04/2009-04/2010

Answered and forwarded calls to appropriate senior staff, took reservations

both in person and over the phone and keyed into our database. Answered

technical and non-technical questions. Prepared cash bar's monies for

upcoming events, scheduled appointments with our event coordinators

according to dates of upcoming events. Greeted and directed visitors to

appropriate individuals and/or departments. Corresponded via e-mail with

our food and office supply vendors. Maintained forms for quick references,

general office duties.

Stat Experts, Inc, Alexandria, Va.-customer Service Manager-11/2005-03/2009

Prepared work schedules for our drivers on a weekly basis and assigned

specific routes. Took orders over the phone for pick-up and deliveries for

our clients and kept and ETA on timely deliveries. Dealt with specimens

that needed urgent delivery to both hospitals and clinics. Handled monthly

billing with our clients and vendors. Ordered all office supplies. Received

incoming packages and distributed mail, photocopying, faxing, filing,

sorting mail packages for postage and all general office duties.

All Stone Memorials, Inc., Suitland, Md.-Office Manager-01/1999-10/2005

Ordered all markers for the families through our manufacturers and /or

pictures place on the bronzes or monuments. Sent permits and drawings to

the families for their approval. Liaison for the cemeteries throughout the

metropolitan area to set up dates for installation of the memorials. Faxed

all records and information to our Georgia headquarters, general office

duties.

Education:

Suitland Senior High, Forestville, Md. Prince George's County

High School Diploma

Strayer University, Northwest, DC

Pursuing Bachelor's Degree in Business Management

References are available upon request

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