Customer Service Assistant

H eather Elaine Witt

**** *. ********** ***. *****, OK 74105

918-***-****

h ******.******@*****.***

Objective

To establish and grow a career with an organization that values my persistence, constancy,

d iscipline, communication skills, and customer service experience.

Skills

Proficient in Microsoft Office, STARS (ASC), data entry (45 wpm), OpTool and TRIPS

( HireRight)

Education

T ulsa Community College 2011-2013

Professional Experience

Customer Service for H i reRight (temporary via AppleOne)

2013-2014 Coordinate drug and health screening services for potential employees of a

major telecommunications company

• Communicate with client and applicants through email and telephone

• Review results from collection sites for accuracy and completion

Assistant for Allen’s Coney Island 2010-

2014

• Create and manage social media presence, increasing business through Facebook

p romotions

• Manage operations on Saturdays in addition to handling cash and credit

t ransactions

• Prepare and cook food

Claims Assistant for Alternative Service Concepts, LLC

2008-2011

a nd G allagher Bassett Services, I nc.

• Processed 100+ new claims during the ice and snow storm of 2011 within 24 hours of

receiving those claims by working from home while the weather made t ravel impossible

• Supported senior adjusters by providing administrative and clerical services

• Paid, posted, and sent out invoices

• Communicated with clients and agents through mail, email, and telephone

• Managed workflow by assigning new claims to the appropriate adjuster

General Reservation Agent for Avis Budget Group 2006-

2008

• Processed a record number of sales

• Booked and confirmed reservations for United States and global locations

• Assisted both customers and t ravel agents by explaining company policies, programs,

and fees in order to retain business and encourage positive interaction

Staff for Doubletree by H ilton- Downtown Tulsa 2003-

2005

• Built rapport with regular guests

• Handled cash, check, and credit t ransactions and balanced drawer at end of day

• Created and served specialty espresso coffee drinks

• Hosted dining areas during special events and holidays

• Set up room service t rays

• Handled opening and closing duties

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