Customer Service Quality Control

Steve Treece

***** ********** **** **** ● Conroe, TX, 77385

832-***-**** ● ********@*****.***

Relevant Skills

Computers

● Built and maintained Windows based computer systems from the ground up to

satisfy a variety of needs both commercial and personal

● Proficient in the use of Microsoft Word, Excel, Powerpoint and Adobe PDF to

create clear and readable documentation

● Designed, developed and tested user-friendly Windows applications for an office

and production environment with an emphasis on efficiency, user accessibility,

and interoperability utilizing the .NET framework and Microsoft Visual Studio

2010 and 2012, specifically using C# and XAML

● Knowledgeable of current computer hardware and software commonly used in

business and personal applications

Quality Control

● Conducted comprehensive inspections on all orders scheduled for shipping to

customer(s)

● Authored and implemented quality control documentation such as inspection reports

and practices and procedures for the purpose of correspondence with the customer

● Facilitated communication between Operations, Sales, Customer Service, Production,

Assembly and Shipping departments in regards to quality issues and practices, as well

as overall production efficiency

● Designed and implemented Quality Control procedures with an emphasis on increased

productivity, efficiency, clarity and consistency

Machining

● Conducted numerous daily set-ups of CNC machines for efficient and safe production

● Created and edited CNC programs for custom tooling, both by hand and using

EdgeCAM software

● Trained new and experienced machinists on CNC machining techniques and

practices

● Practiced proper use of safety procedures including the use of personal protective

equipment

● Satisfied production quotas in a fast-paced machine shop environment often with

same-day, last-minute orders while adhering to high precision specifications and

customer needs

Relevant Experience

January 2011 – February 2014

CNC Machinist, Team Lead,

Precision Inspector, Head of Quality Control

A.W. Chesterton Conroe

7181 Old Highway 105, Conroe, Texas, 77304

April 2007 - November 2007

Deck Assembler - Hull Department

Ranger Boats (Wood Mfg. Company)

927 Arkansas 178, Flippin, Arkansas, 72634

November 2001 - November 2002

Finishing Assembler - Trailer Department

Ranger Boats (Wood Mfg. Company)

927 Arkansas 178, Flippin, Arkansas, 72634

Education

May 2000 - G.E.D

Arkansas State University, Mountain Home, AR, 72653

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