Customer Service Sales

LARRY RISHER

*** **** ****

HOUSTON, TX *****

*******@*****.*** / 713-***-****

ESSENTIAL SKILLS

Project Management

Flexibility/Adaptability/Managing Multiple Priorities

Microsoft Office

Analytical & Research Skills

Employment History

Support Choice Houston, TX 01/2014 -

07/2014

Technical support specialist

Troubleshoot and resolve desktop communication problems, troubleshoot software

and/or equipment errors and coach users in correcting reported problems.

Perform preventative maintenance and repair hardware. General Windows XP, Vista,

and 7 troubleshooting

Phone and online support

Sales of services and support plans

Retention Specialist

Customer service retention specialist

Extensive manual malware remove.

Securing customers pc's

Advanced troubleshooting of networks, printers and pc's

Onsite desktop, mobile, printer and network support.

Remote desktop, mobile, printer and network support

Repair, install, upgrade, and maintain desktop and notebook computers, printers

and scanners.

Ability to assist users in software usage.

Ability to instruct others with the work needed done

HostGator Houston, TX 02/2008 -

09/2013

administrator

Maintaining accurate documentation for internal management

Providing daily refund reports for management team

Providing general administrator support for management team

Billing administrator

Researching and resolving billing and invoice problems

Senior retention specialist

Internal support

Information technology specialist

Verifications department

Fraud prevention

Customer service

Chat and telephone call front-line support

Troubleshot customer issues with:

cPanel Web Hosting Solutions

Fantastico Deluxe

Apache Web Server

phpMyAdmin SQL Server Administration Panel

MySQL Daemon

Exim E-mail Server & Outlook Configuration.

Providing technical support for level I escalation issues via helpdesk

Performing miscellaneous job-related duties as assigned

Radio Shack Houston, TX 02/2007 -

07/2009

Lead Sales Associate & Keyholder Management

Lead a team of 10 sales associates in achieving daily and monthly goals

Ranked consistently within top percentile of Houston metro district

Consistently recognized by management for "out-of-the-box" sales promotions

Greeted every customer with enthusiasm and energy

Offered customers cutting-edge solutions in a friendly and knowledgeable manner

Opened and closed local location and managed deposits

Education

John H. Reagan High Houston Community University of Houston

School College

Houston, TX 77008 Houston, TX 77004 Houston, TX

Graduation: 05/2008 08/2008 - 05/2011 08/2011 - present

Volunteer Information

Boys and Girls Club of Greater Houston Technology Mentor

School Club President

Business Professionals of America

References

Glen Arnold Zachary Freeman Andrew Jung

713-***-**** 832-***-**** 562-***-****

RadioShack Store Manager Co-worker Co-worker

Nicholas Price Ehsan Mahnmood Robert Olson

713-***-**** 832-***-**** 832-***-****

Co-worker Co-worker Co-worker

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