Customer Service Medical

Location:

Posted:

July 25, 2014

MARINA YOUSSEF

Spring, TX ***81

*************@*******.***

OBJECTIVE To secure a position in the organization that offers challenge and opportunity

for my career development and at the same time serve the organization to the

best of my capabilities. I would like to gain new skills while utilizing my

current area of expertise in employee satisfaction services within a positive

team environment.

EDUCATION Eastern Illinois University, Charleston, IL

Bachelor of Science in General Studies, May 2013

EMPLOYMENT Harper College, Palatine, IL

EXPERIENCE Writing Center Help Desk, January 2009-May 2009

• Scheduled student appointments

• Provided technology assistance

Tutoring Center, January 2008-December 2008

• Performed general clerical duties

• Coordinated tutor and student schedules

• Recorded student data into Excel spreadsheets

Financial Aid Office, August 2007-December 2007

• Assisted students in completing their FAFSA form

• Provided answers to student/parent questions regarding financial aid

• Established positive student/parent relationships by utilizing effective

customer service skills

Admissions, August 2006-May 2007

• Strengthened interpersonal and communication skills

• Developed a professional rapport with faculty and staff

SKILLS Technology: Microsoft Word, PowerPoint, Excel, Web Search, Social Media,

SMARTBoard; Proficient with MAC and PC

ORGANIZATIONS Provena Medical Center (Speech Therapy, Physical Therapy and

AND ACTIVITIES Rehabilitation) volunteer

Horizon Church volunteer

• Provided assistance to children with special needs

Sarah Bush Lincoln Health Center Occupational Therapy volunteer

St. Mary Coptic Church member

• Assisted with fundraising efforts

• Sunday School Teacher

Participated in volunteer efforts in Cairo, Egypt working with children with

special needs