Customer Manager

Glen McKinney

**** ** ****** *****, **** St Lucie, FL 34952 ********@*****.*** 561-***-****

SKILLS & ABILITIES Excellent and analytical skills with the ability to identify, improve and streamline complex

work processes.

Effective listener and communicator who conveys information effectively verbally and in

writing.

Goal driven individual, flexible team player who thrives in environments requiring the ability to

prioritize and juggle multiple projects.

Ability to maintain a productive climate and motivate others to meet high performance

standards while building and maintaining a rapport with a diverse workforce in multicultural

settings.

Productive working with a solid work ethic who exerts optimal performance.

Enthusiastic, knowledge-hungry learner, eager to meet challenges and takes an initiative with

minimal supervision.

EXPERIENCE OPERATIONS MANAGER GL STAFFING

04/2013-12/2013

Manages and oversees progress for all customer, corporate, system research requests to

ensure accuracy, prompt delivery and overall customer satisfaction

Ongoing and continuous training of other company employees

Plans, schedules, coordinate, manage, executes and exceeds customer expectations

Responsible for payroll, invoicing and collections

SERVICE COORDINATOR GL STAFFING

09/2012-04/2013

Responsible for employee payout. Ensure proper payment of hours

Assists with dispatching employees on daily/weekly assignments

Complies with Company employment verification processes which comprehends legal

implications for violations of Local, State and Federal Laws

Conducts pre-hire, post-accident and random urine drug and/or alcohol testing

Responsible for set-up, review, filing and maintaining of all customer and employee files

LOSS PREVENTION LEAD SEARS

03/2010-04/2012

Detection, investigation and successful conclusion of all internal cases

Owner of shortage and shrink control for the unit

Detection and detention, when appropriate, of those responsible for external theft

WAREHOUSE SUPERVISOR RSVP PACK AND SHIP

03/2003-11/2008

Monitor/inventory incoming and outgoing shipments with various logistics companies

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Supervise/prioritize staff and shipments, inventory of storage units and supplies

EDUCATION INDIAN RIVER STATE COLLEGE, STUART, FLORIDA

AA IN BUSINESS MANAGEMENT

GORDON COLLEGE, BARNESVILLE, GEORGIA

AA IN LIBERAL ARTS

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REFERENCES AVAILABLE UPON REQUEST

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