Customer Service Sales
Resume:
Mr. Courtney Troy Fisher
***** ********** **. **** *******, TX 77090 832-***-****
******************@*****.***
EDUCATION: Remington College of Technology
Associates Degree Computer Networking Technology,
July 2005
SKILLS: Excel, Power Point, Access, Outlook, Trak It, ITrak,
Troubleshooting Windows, Microsoft Office, cPanel,
FTP, Active Directory, Remote Desktop, VPN, DNS,
JDEdwards accounts, ConnectWise, Terminal Services,
Printer Software, Point Of Sales
EXPERIENCE:MIDTOWN BAIL BONDS-Houston, TX May 14- Present
BONDING AGENT
. Extensive knowledge of Bail Bonds and the subsequent
bail procedure
. Attended phones and made contact with co-signer of
bonds
. Traveled to jails and/or courthouse to post bonds
. Performed postings and inter-office services promptly
and diligently
UNITED STATES POSTAL SERVICE-Richmond, TX June 13 - May
14
RURAL CARRIER
. Manage daily operations of the mail room
. Sort and distribute mail packages inside and outside
the office
. Demonstrated ability to maintain confidentiality
. Deliver packages and mail in towns, cities and rural
areas
RELIANT ENERGY- Houston, TX Mar. 11- June
13
SALES/ACQUISTION
. Customer service and Client relations
. Sales to bring in new customers
. Implementing new clients
. Use of SAP and Internet based systems
HERTZ- Houston, TX July
09 - Jan. 11
MANAGER TRAINEE
. Managed utilization of fleet
. Advanced use of product knowledge
. Sales calls to bring new business, excellent ability
to recognize customer needs
ALLIED WASTE- Houston, TX
Aug. 08 - June 09
CLIENT SERVICES REPRESENTATIVE
. Served as point of escalation for client concerns
. Coordinated customer pick up schedules
. Maintained documentation on each client account,
monitored switch board to ensure timely handling of
all calls
. Trained team members on how to perform their job
functions, sales and upgrades of accounts
COMPUVISION SYSTEMS- Katy, TX
Apr. 07 - Aug. 08
SERVICE DESK ANALYST
. Provided premier, first line, technical support to a
diverse client base
. Resetting, disconnecting, user accounts in Active
Directory
. Ticketing systems use: Trak It, I-Trak and
ConnectWise
. VPN, Remote Desktop to Servers and PC's
. Worked with JDEdwards accounts, maintained strong
focus on delivery of premier customer service to
client base
WASTE MANAGEMENT-Brooklyn, NY July 06
- Apr. 07
CALL CENTER AGENT/HELP DESK TECHNICIAN
. Established and maintained customer database in Excel
. Handled 100-175 calls a day
. IBM's AS400
. Remote desktop to employees PC's, Terminal Service
for the adding, deleting, and resting of users
accounts
References
Candaceia Lewis
10101 Forum Park Blvd. 1016
Houston, TX 77036
**************@*****.***
Derrick Rogers
210 S St. NW Unit B
Washington, DC 20001
*******.******@*****.***
Shequiah Riley
2586 Roberts St.
New Orleans, LA 70054
********@*****.***
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