Customer Service Representative

Dhiren Patel

CAREER OBJECTIVE:

To serve an IT organization, that will facilitate me to demonstrate myself in wireless communication and

networking field through my technical knowledge and skills acquired during studies. As well as enhance my

professional career through sincere work involvement and a positive professional approach

CAREER HIGHLIGHTS :

• Completed Post Graduate Certificate in Wireless Information Networking with excellent

academic standing

• Obtained CCNA Course completion certificates from CISCO

• Hands-on experience of installing /troubleshooting of different operating systems in lab

environment

• Experience of Installing, configuring, and maintaining of lab systems as a Student Lab

Assistant

• Demonstrated new concepts, detailed thinking, decision making, project management and

goal oriented attitude during two Applied Projects

• Created, configured and administrated Active directory during lab assignments

• Deployed and troubleshot LAN/WAN networks of Routers/Switches/hubs/PC on Packet-

Tracer

• Gained experience in System Design and Testing, System hardware Design, PCB schematic,

layout, Routing and Simulation, also in creating and maintaining detailed system/network

documentation

• Demonstrated excellent Customer Service, Time management and Quality assurance as a

Customer Service Representative at Subway Fast Food Restaurant

• Organised seminars and interactive sessions of students while working as Executive member

of Student engagement and student life in the International Student Club at Fleming College

• Proven attributes such as Self-initiative, Strong interpersonal skills, Leadership and

Encouraging while working as in a Team

TECHNICAL SKILLS :

• Experienced with Ticketing system such as Spicework

• Hands-on experience of networking, subnetting, routing, troubleshooting networks, VLAN, VPN, VOIP;

deploying wireless networks

• Implementing experience of networking protocols such as DHCP, DNS, RIP-V1,V2, OSPF, EIGRP,

TCP/IP, POP3, IMAP in the lab during academic time

• Experience of Operating Systems such as Windows XP,7,8, Windows Server 2008 r2, Backtrack 5 r3,

Linux(ubuntu), MAC OS X, Vyatta firewall, Internet Information Server

• knowledge of Windows Server: Active directory/group policy/NTFS security, file/printer sharing

• Good knowledge of desktop/ laptop’s basic hardware and software

• Basic understanding of configuring and maintaining email infrastructure

• Working experience of network management and capacity planning tools; packet capture and analysis,

such as Wireshark

• Excellent Knowledge of electronics components and devices, as well as several data communication

technologies and high-speed cables

• Working experience of virtualization technologies such as Windows HyperV and VMware ESXi

• Good knowledge of programming languages such as Keil, C and C++

• Practical exposure of inspecting and servicing of basic electronics modules and components

• Experience of making different reports, charts, spreadsheets, presentations, gantt charts using Microsoft

Office Suite 2007, 2010 and 2013

Dhiren Patel

• Excellent skill of analyzing needs and product requirements to create a system design

EDUCATION:

Wireless Information Networking, Post Graduate Certificate January 2013 – April 2014

Sir Sandford Fleming College, Peterborough, ON

Electronics and communication, Bachelor of Engineering June 2008 – May

2012

Gujarat technological University, Gujarat, India

APPLIED PROJECTS:

• RFID Technology To Capture Data During Construction January 2014 – April

2014

Fleming College, Peterborough, ON

o Implemented methodology using waterfall SDLC development model to develop user

application

o Established wireless communication between RFID module and onsite computer with the use

of Zigbee technology

o Interfaced Xbee series 1 module with RFID reader/writer and with computer using TTL UART

serial communication

o Configured data rate, PAN ID, source/destination address of Xbee modules using XCTU

software in order to make successful communication between two Xbees in PAN

o Developed a database to store and track all the trucks data and to calculate each driver’s salary

and gas consumption

o Implemented and integrated all the working modules in small box as a commercial product

o Presented project at BELL’s Community Innovation Forum and at Open House event of the

College and obtained 3.8 GPA for the final product

• Security ZIGBEE Network for Remote Monitoring Application January 2012 –

June 2012

R&D Department, Matrix Comsec, Gujarat, India

o Designed and Developed wireless security system network using Zigbee technology

o Designed PCB that communicate PIC24f microcontroller with CC2500 transceiver

o Interfaced CC2500 transceiver and GSM module with PIC microchip microcontroller

o Used PADS PCB design software to implement PCB for the system

o Developed code based on flow chart in a C programming language

o Tested and troubleshot the system using different methods to get desired output

o Achieved AB grade for that project and acknowledged by the company for our product

WORK EXPERIENCE:

• SUBWAY Restaurant, Peterborough, ON June 2013 – April 2014

As Customer Service Representative and Sandwich Artist

o Authorizing and accepting payments o Planning special event or promotion

Dhiren Patel

o Performing inventory control •

o Maintaining quality of food

• International Student Club at Fleming College (Volunteer) June 2013 – December

2013

As Executive member of Student engagement and student life

o Improving student lives o Supporting other team members

o Organizing interactive sessions o Focussing on students’ issues

• Stage Assistant, Multicultural Event at Peterborough(Volunteer) 1st, July

2013

References available upon request

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