Web developer Customer Service Quality Control

Danni Ren

*** ********** **, *******, **

705-***-****; ********@*****.***

http://www.linkedin.com/in/danniren

COMPETENCE

• Excellent knowledge of: Microsoft applications, Jave, C++, UNIX, HTML, PHP, Apache,

CSS, JavaScript, SQL scripting, W3C standard

• Experience with all stages of the Software Development Life Cycle (SDLC)

• Experience with Agile software development

• Experience with the Scrum development methodology

• Experience with Eclipse, Code::Blocks, Python, VirtualBox, Visual Studio,

• Experience with Drupal, MySQL

• Demonstrated ability to multitask in a fast-paced software development environment

• Strong attention to detail and creative problem solving skills

• Responsible, motivated, innovative, flexible, reliable. Good interpersonal skills

• Ability to work in a high pressure environment while meeting deadlines

• Capable of working in team environment and individually

EDUCATION

Laurentian University, Sudbury, Ontario 2009 -

2014

Bachelor of Computer Science (Honours), CO-OP Program

Courses: Intro. to Computer Networks, Operating Systems, Object Oriented Program

C++, The UNIX operating system, Internet Tools, Database Programming,

Computer Applications, Economic, Intro to Commerce, Statistics.

Guangdong Police College, Guangdong, China 2005 -

2008

EDUCATION EXPERIENCE (CO-OP)

Alcatel- Lucent Canada Inc., Ottawa, Ontario

2012

Programming IT Student (4 months)

• Created web pages for internal and external user by using HTML, PHP, JavaScript

• Designed web pages structures

• Provided advice to supervisor

• Updated daily reports in web pages for internal use

• Created wiki page to show group some tips and steps during creating web pages

• Troubleshooted and resolved web application issues escalated from customer support and

other departments with a 100% success rate.

• Developed web-site mock-ups for clients to ensure quality control and client satisfaction

before project development phase

• Learned how to create and modify test cases to do gTest using C++

• Launched secure workstations successfully

• Investigated security incidents and documents

• Worked independently and as part of a team to achieve gTest

• Reported to manager and group about progress daily

Northern Vocational Service, Sudbury, Ontario

2011

Web designer (4 months)

• Created web pages for employer, job seeker and administrator by using HTML, PHP, MySQL

• Cooperated with coworker to build a job board website using Drupal

• Prepared and presented technical reports for supervisor

• Troubleshooted and resolved web application issues

• Maintained website before making it accessible to public

• Wrote daily report to supervisor

• Represented progress in weekly group meeting

Guangzhou Huadu People's Court, Guangzhou, Guangdong, China

2007

Intern (3 months)

• Sorted out documents of civil suits

• Contacted parties concerned and delivered subpoenas to them

• Prepared documents for judge before case comes to trial

WORK EXPERIENCE

Sears Canada Inc., Sudbury, Ontario

2014

Customer Service Associate

• Operated cash register;

• Provide excellent customer service;

• Achieved sales goal

Guangzhou Huadu municipal office, Guangzhou, Guangdong, China

2008

Front desk clerk

• Received training in tax-management

• Guided tax registration and submitted tax form for customers

• Data entry and Sorted out tax data

VOLUNTEER EXPERIENCE

Diabetes Sudbury ROCKS, Sudbury, Ontario

2011

• Participated in the Race Run Walk

• Directed runners during race

St. Joseph's Villa, Sudbury, Ontario

2009

• Provided excellent care to seniors

• Played game with seniors

• Make meal with seniors

INTERESTS

• Running, Yoga

• Cooking

• Traveling

• Music

LANGUAGES

• Bilingual English/Chinese

• Fluent reading/writing English/Chinese

Contact this candidate