Customer Service Information Technology

Edward L. Cokley

**** *** ****

Raleigh NC ****6

Cell 919-***-**** / Home 919-***-****

************@*****.***

Objective:

To obtain a position in the customer service industry utilizing my 20 plus

years of work experience. I would also like to attach myself with a

company that has a sound mission and an outstanding opportunity for me to

learn and grow with it.

Education:

Graduated with Computer Operations Diploma 1986, Wake Technical College.

Employment:

Sept. 2012 - July 2014 Sodexo via GlaxoSmithandKlein RTP

Corporate Caterer - Received events orders. Pick and

preset event items. Delivered multiple events

throughout the day and set up in a timely manner.

Return at end of day or early AM to clean event

sites.

Sept. 2011 - May 2014 G2 Security RDU Airport

Airplane Cleaner Cleaned interior section of incoming and

outgoing airplanes in timely. Performed a security

search for unlawful and

dangerous objects.

Jan. 2009 - Sept. 2012 Jason's Deli RDU Airport

Store associate - Sliced variety of meats, prepped salads and

special store recipes. Made specialty

sandwiches for customers. Received

and stocked weekly inventory shipments. Maintained

a clean,

and safe store environment for customers and

coworkers.

Dec. 2005 - Dec. 2008 Enrolled in COTA program at Durham Technical

College.

July 1999 - Oct. 2005 Securtaus Security

Security Guard - Patrolled contracted sites. Insured building and

property was secured. Documented and reported

necessary information.

Jan. 1990 - Oct. 2002 NCSU Information Technology Dept.

Computer Operator - Monitored processing on IBM 3090 and 9672

mainframe of university academic and

administration work. Started and stop jobs,

reported abends and jcl errors. Mounted tapes

and processed printouts. Used Remedy to track network

problems. Performed and documented nightly backups.

Notified appropriate personnel when necessary.

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