Customer Service Manager

MARK J. CUENOT

**** ******* ***. **

Canton, Ohio 44721

330-***-**** (cellular)

***********@*****.***

CAREER SUMMARY:

Experienced plant and operations management professional with 18 years of progressive engineering,

manufacturing, and plant management successes. Solid record of improving operational efficiencies and

implementing lean initiatives. Key strengths include strong leadership, knowledge of all functional

areas of business operations and root cause analysis.

PROFESSIONAL EXPERIENCE:

MACtac-Morgan Adhesives Company, Stow, Ohio January 2004 – May 2014

$400 million global company specializing in adhesive label and pressure sensitive materials. ISO9001certified

Manufacturing Manager, January 2010-May 2014

• 97.5% annual fill rate on a 96% metric

• Implemented lean practices, continuous improvement and process improvement

programs with the implementation of World Class Operations Management.

• Implemented standards in manufacturing for new product development

• Implemented 4M methodology (man, method, machine, material) of problem

solving for all Corrective Actions/Preventive Actions.

• International shipping experience

Plant Manager, May 2007- January 2010

• Achieved Zero OSHA recordables for 365+ days

• Reduced customer claims to < 0.05% of sales

• Efficiency improvement on battery label resulting in $90,000./quarter in savings

• Successfully negotiated an agreement with hourly personnel to take voluntary

days off resulting in $10,000/mth in savings.

• Implemented reduction in workforce during slow manufacturing period resulting

in $95,000./mth in savings

• Appropriation of capital expenditures

• Upgrade drives on half of the primary machines

Coating Manager, February 2005-May 2007

• Achieved zero OSHA recordables in department 18 consecutive months

• Reduced 7 classifications to 2 while expanding crew versatility

• Improved Operator PM completion from 50% to >90%

• Reduced grievances annually by 50%

• Implemented LPA system

• Improved efficiency by 10% and reduced waste by 20% on top two products

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MARK J. CUENOT

5938 Beverly Ave. NE

Canton, Ohio 44721

330-***-**** (cellular)

***********@*****.***

PROFESSIONAL EXPERIENCE cont’d:

MACtac-Morgan Adhesives Company, Stow, Ohio

Finishing Supervisor, January 2004-February 2005

Maintained an accident free shift

100% completion of supervisor monthly safety requirements

Met daily production goals

Increased direct reports from 8 to 13

Developed PM program for operators for 15 slitters

AK Steel Zanesville Works, Zanesville, Ohio

Mechanical Maintenance Supervisor, April 2002-October 2003

• Met supervisory safety requirements

• Maintained AP Line, Z-Mill, Annealing and Coating Lines

• Managed, supervised and evaluated 18 mechanics

• Planned annual summer shutdowns

• Created PM program for 61 vehicle operation

LTV Steel, Cleveland Works-C-1 Blast Furnace

Mechanical Maintenance Supervisor, May 2000-December 2001

• Led safety teams

• Hands on experience while supervising 16 millwrights

• Planned monthly and annual maintenance shutdowns

• Maintained spare parts inventory

• Scheduled and monitored rebuilds of equipment

• Coordinated projects between various crafts

• Monitored wastewater treatment plant

American Steel & Wire, Cuyahoga Heights, Ohio

Mechanical Maintenance Supervisor, May 1996-April 2000

• Corporate safety team auditor

• Supervised millwrights across a 21 turn operation

• Developed JSA’s for mechanical tasks

• Developed tool crib for managing higher priced tools

• Established training program for new millwrights

EDUCATION:

• Malone University - MBA - August 2014

• The University of Akron – BSME – May 1996

REFERENCES:

Owen Millsaps Retired Mactac HR Manager (10.5 years) 330-***-****

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Dennis Kincaid Malone University Professor (3 years) 330-***-****

Jim Schotts Audio-Technica Manager (12 years) 330-***-****

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