Customer Service Project Manager

*** ****** ***** **** *** ***, Woodstock, GA. ****8•678-230-

6120•*******.*********@*****.***

Brianna M iller

Object ive

M y goal is to obta i n a ca ree r w i t h a co rpo r a t ion w he re I can u t i l i ze my

s ki l ls, educa t ion and past expe r ience.

E xpe r ience

500 Willow Creek Lane Apt 311, Woodstock, GA. 30188•678-230-

6120•*******.*********@*****.***

Brianna M iller

Sept. 2013-Mar. 2014 C LEC Solutions, Inc.

Marietta, GA.

Account Manager

• Managed a portfolio of 115 businesses throughout Georgia.

• Created and maintained customer relationships to ensure satisfaction.

• Implemented business telecommunication solutions.

• Assisted with telecommunications support of newly developed cloud-based

t elephone systems.

• Worked with Service Providers such as Windstream, Comcast, Charter and

CBeyond in resolving service issues with Voice and Data.

• Managed and oversaw Voice and Data installations from start to finish for client

base.

• Provided client base with best possible Voice and Data Service Provider that best

suits their business needs.

• Assisted in creating a resolution for Voice and Data service issues with clients

r emotely.

• Answered inbound phone calls.

• Resolved service issues by assisting clients in t roubleshooting the Data

equipment remotely as well as Voice equipment remotely.

• Implemented strategies for E-Mail Domain and Business Website Domain

r enewals for clients.

J uly 2012-Sept.2013 Southern Property Restoration

A lpharetta, GA.

500 Willow Creek Lane Apt 311, Woodstock, GA. 30188•678-230-

6120•*******.*********@*****.***

Brianna M iller

Business Developer

Managed the branding and business to business networking strategies to promote

business growth.

Ensured clients have a complete understanding of the restoration process and

i ndustry standards.

Maintained a client base of 50-60 agencies in the northern metro area.

Coordinated meetings between client and project manager.

Implemented team building and motivational plans to enhance employee

p roductivity.

Worked with the project managers and agencies from first contact to close of the

claim.

• Assisted in improving the company website to make i t more user friendly for

external customer.

• Oversaw the progress of claims from start to finish ensuring the highest quality

of work.

• Implemented the use of LinkedIn as a marketing strategy to increase company

exposure.

Sept. 2007-May2012 L ifetime Fitness

Woodstock, GA.

Member Services Specialist

• Coordinated appointments between the sales team and potential clients.

• Managed and assisted in resolution of member complaints to maintain customer

retention.

• Managed reactivation of members’ accounts.

• Assisted other departments to ensure proper coverage.

• Answered inbound calls.

500 Willow Creek Lane Apt 311, Woodstock, GA. 30188•678-230-

6120•*******.*********@*****.***

Brianna M iller

• Trained new hires on company policy, procedures and daily tasks.

• Ensured all members were properly greeted in a t imely manner.

E d uca t ion

2012 Kennesaw State University

Kennesaw, GA.

Bachelor of Science

• Communications with a focus in Media Studies

Sk i l ls

• Time Management

• Verbal and Writ ten Communications

• M icrosoft Office Suite

• General PC

• Customer Service

• Problem Resolution

• Salesforce

• HPBX configuration

• Account Management

500 Willow Creek Lane Apt 311, Woodstock, GA. 30188•678-230-

6120•*******.*********@*****.***

Brianna M iller

• Computer Support

• Team Building Strategies

• Telecommunication Vendor Management to include Outlook, Word and Excel

Contact this candidate