Customer Service Manager

MPC

Michelle Perry Child

*** ******** ***** ******* *****, FL 32550

Phone: 404-***-**** E-Mail: **********@*****.***

Objective

To obtain a position in Hospitality Marketing & Property Management, with a focus on Project Coordination and Team

Leadership.

Experience

Assistant General Manager / Leasing and Marketing Manager - Campus Apartments (Formerly

Aspen Heights)

314 Barnett Shoals Rd. – Athens, GA

May 2012 – July 2014

Responsible for all leasing, on-site marketing and out-reach marketing initiatives to increase and maintain maximum occupancy

of designated portfolios. Served as a first point of contact for all new leasing inquires within the property office. Responsible

for hiring and training new leasing and marketing consultants. Planned and executed at least seven monthly events, both on

and off property, to develop brand awareness and customer retention. Extensive knowledge of Yardi and Onesite software

programs.

Sales and marketing Assistant - America’s Home Place

1850 Epps Bridge Pkwy – Athens, GA October 2010 – May 2012

Contacting local banks for draw checks and construction loan closings. Contacting current and prospective customers about

information pertaining to the building process. Ordering and obtaining soil tests, septic, water, and building permits for

construction. Working with clients on contract signings and material selections.

Certified Server/Trainer and Manager – Darden Restaurants

3666 Atlanta Highway – Athens, GA July 2008 – October 2010

Training of new employees. Closing of the restaurant, including set up and break down of all work stations, bar, and kitchen.

Responsible for the monetary organization at the end of each shift with a manager. On going training to ensure proper guest

satisfaction, greeting guests, and tending to any and all related customer service issues.

Skills

Proficient in all Microsoft Software Applications, Apple Operating Systems, Yardi, Onesite.

v

Persistent and driven; acquired BA in Business Management while working a full-time job.

v

Excellent leadership, interpersonal, planning and communication skills.

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Exceptional management of my employees, and creating a job environment of excitement for company values and

v

various responsibilities.

v Skilled in networking by attending Chamber of Commerce meetings and developing relationships with local

businesses, to extend brand awareness.

Education

University of North Georgia

Bachelor of Business Administration

South Forsyth High school

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