Customer Service Management

Brandon PollardBrandon Pollard Brandon Pollard

** ***** ********, ******, ** N5V 4W4

Phone: 519-***-****

Objective

To obtain full time employment, in order to utilize and develop my skills in the customer service or business industry.

Summary of Qualifications

Successfully work in fast paced, deadline oriented environment that demands little to no error.

Works well as a leader, or team player in the workplace, as demonstrated by both management and non management

positions

Exceptional interpersonal skills, while working with coworkers.

Driven to meet performance goals.

Dedicated, with an excellent attendance record.

Flexible, enjoy new challenges in the workplace

Experience

Vuteq Canada

Production Associate May 2014 – Present

Performed in fast paced work environment with little to no error

Required to complete process every forty eight seconds

Maintained high quality standards

Shipped parts to CAMI Ingersoll, and GM Oshawa

Tim Horton’s

Storefront Supervisor/Assistant Manager/Baker May 2007 – Present

Organized and met labour requirements coordinated scheduling, and payroll.

n

Responsible for completing day end procedures, and cash deposit.

n

Maintained fast and friendly customer service.

n

Achieved and exceeded KPI target goals.

n

Handled customer complaints and feedback, in order to ensure satisfied guests.

n

Worked in fast paced kitchen, and baked according to appropriate day parts and customer demand, in both individual and

n

team environment.

Followed proper food handling procedures, including recording of temperatures, while maintaining requirements under

n

HAACP.

Responsible for supply chain management, including dry, frozen and dairy orders.

n

Conducted safe offloading of trucks, while following HAACP protocols for frozen and refrigerated products.

n

Consistently achieved above average speed of service times within the Southwestern Ontario District, finished first

n

overall in 2013.

Chair of Joint Health and Safety Committee (JHSC) and Employee Advisory Group (EAG).

n

n

Education

Fanshawe College (Business – Finance) September 2013 Present

Focus of education is in the field of business finance, however have also completed courses in accounting and business

management

Ingersoll District C.I. September 2007 June 2011

Completed provincial requirements and obtained an OSSD

Certifications

Advanced Food Safety Handler Expires May 22, 2018

Completed TrainCan Inc, advanced.fst program, which identifies CCP and health issues under the HAACP protocols

required within the province.

Basic Food Handler Expires Nov 1, 2017

Completed London Middlesex Health Unit basic food handler program, a mandatory requirement for management

positions in London.

Standard First Aid Expires Nov 18, 2015

Completed Perri Med First Aid and CPR training.

References and Certificates Available Upon Request

Contact this candidate