Customer Service Quality Assurance

Competent, technically proficient, and performance-driven professional with

proven expertise in information technology, telecommunications, and

electronics. Powered with background in RF technologies, telecommunications

and IT network systems maintenance and operations, along with proficiency

in communication systems safety, quality assurance, and systems security.

Persuasive communicator with the ability to work effectively with internal

corporate executives, associates, and individuals at all levels based on

knowledge, professionalism, and integrity.

[pic] Key Strengths [pic]

Active Secret Desktop Support and Maintenance Customer Service

Clearance

Remedy Operational Configurations Interpersonal

Relations

RF Troubleshooting ESD Procedures Quality Control

[pic] Professional Experience [pic]

TeleCommunications Systems Inc. ( Annapolis, MD

Field Support Engineer 2011(2013

. Administered the operation and maintenance of a DKET hub terminal in

Afghanistan; a minimum of three FDMA links of 6MB or greater; as well as

hardware for the MRT system

. Rendered keen oversight to the operations as the senior operator and

shift lead, substituting the site lead when necessary

. Leveraged technical proficiency as signal transmission systems expert

Managed Services Operations Center Technician

2013-Present

. Remote monitoring and troubleshooting across multiple satellites and

networks

. Bandwidth management for USMC

. iSite, iBuilder, iMonitor, and Linkway NMS

. TDMA, FDMA, SCPC, SolarWinds, Call Manager

US Army at Fort Gordon ( Fort Gordon, GA

Satellite Communications Operator (25s) 2003(2009

. Provided exemplary service throughout six years of active service

. Completed four deployments in Iraq, Nicaragua, and Dominican Republic,

along with New Orleans for Hurricane Katrina with a reliability rate

higher than 99%.

. Received an Honorable Discharge

[pic] Education [pic]

Associate of Science in Network Engineering: 2011-2012(incomplete)

Southwest Florida College ( Fort Myers, FL

GPA 3.66

Relevant Coursework: Computer Hardware and Software Maintenance and

Repair(Help Desk Customer Service(Network+ Fundamentals(Windows 2008/2010

Server(Infrastructure(Active Directory(Exchange 2007 Server(Routers and

Security(Security+

[pic] Credentials [pic]

Cisco CCNA Certification (Currently Studying)

Project + (Currently Studying)

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