Office Staff

Wayne Coates

Used Car Salesman - Madinah Auto Sales

Waldorf, MD

************@***.*** - 202-***-****

WORK EXPERIENCE

Used Car Salesman

Madinah Auto Sales - May 2013 to Present

Realize that business is built on customer satisfaction and devote himself/herself to

Guaranteeing satisfaction of customers.

Determine each customer's vehicle needs by asking questions and listening.

Demonstrate vehicles (includes test drives).

Deliver vehicles to customers. The delivery process ensures that the customer understands

The vehicle's operating features, warranty and paperwork, and it lays the foundation for

Customer loyalty.

Establish personal income goals that are consistent with dealership standards of

Productivity, and devise a strategy to meet those goals.

Report to the vehicle Sales Manager regarding objectives, planned activities, reviews and

Analyses.

Keep abreast of incoming inventory, features, accessories, etc., and how they benefit

Customers.

Work with the service department and body shop to ensure that vehicles are reconditioned

As expected and on schedule.

Attend sales meetings and training offered by the dealership and the manufacturer

Maintain a prospect development system.

Maintain an owner follow-up system that encourages repeat and referral business.

Review and analyze actions at the end of each day, week, month and year to determine

How to better utilize time and plan more effectively.

Understand the terminology of the automobile business and keep abreast of technological

Changes in the product.

Know and understand equity and values, and be able to explain depreciation to the

Customer.

Know and understand the federal, state and local laws which govern retail auto sales.

Introduce customers to service department personnel to emphasize to them the quality and

Efficiency of service repairs and maintenance available in the dealership's service

Department.

Must follow all company safety policies and procedures, and immediately report any and

All accidents to a manager or supervisor

Office Services Manager

National Endowment for Democracy - November 2011 to May 2013

The Office Services Manager duties include a wide range of Endowment support activities such as, but not

limited to, conference room and special function setups, audio visual equipment setups, supplying office

machines, stocking supplies, maintaining inventories, processing mail, packing and shipping, ordering supplies

and other duties as assigned.

Main Activities:

Design and implement office policies

Establish standards and procedures

Organize office operations and procedures

Supervise office staff

Monitor and record long distance phone calls

Prepare time sheets

Control correspondences

Review and approve supply requisitions

Liaise with other agencies, organizations and groups

Update organizational memberships

Maintain office equipment

Supervise office staff

Main Activities:

Assign and monitor clerical and secretarial functions

Recruit and select office staff

Orient and train employees

Provide on the job and other training opportunities

Supervise staff and evaluate their performance

Coaching and disciplining staff

Design filing systems

Ensure filing systems are maintained and up to date

Define procedures for record retention

Ensure protection and security of files and records

Ensure effective transfer O files and records

Transfer and dispose records according to retention schedules and policies

Ensure personnel files are up to date and secure Maintain office efficiency

Main Activities:

Plan and implement office systems, layout and equipment procurement

Maintain and replenish inventory

Check stock to determine inventory levels

Anticipate needed supplies

Verify receipt of supply

Perform other related duties as required

Office Services Supervisor

National Endowment for Democracy - November 2006 to November 2011

The Office Services Supervisor duties include a wide range of Endowment support activities such as, but

not limited to, conference room and special function setups, audio visual equipment setups, supplying office

machines, stocking supplies, maintaining inventories, processing mail, packing and shipping, ordering supplies

and other duties as assigned.

Specific duties include performance of the following tasks as needed:

Physical setup and rearrangement of furniture and equipment in support of NED operations, office and

conference room needs and special events as required.

Setup and operate audio visual equipment, projectors, and sound systems as required. Order, stock and

distribute office supplies to work stations as needed.

Maintain adequate inventories of office supplies and equipment.

Establish timely re-supply schedules for supplies to work stations housing copies, printers and fax machines.

Provide supplies and for kitchens, coffees stations and break areas.

Perform all aspects of mail processing, including sorting and delivery of incoming, mail, collecting and

processing outgoing mail and maintaining postage meter records.

Coordinate on and off-site storage and maintain appropriate records thereof.

Provide backup support to receptionists. Other duties of a similar nature as assigned

Manage and train new office services personnel

Assisting site supervisor with updates and to help implement

Changes to the performance of the mailroom operations

Prepare and arrange technical equipment for meetings at facility

Office Services Supervisor

Hewlett Packard - April 2003 to November 2006

Assist with the data entry for delivery logs, locate employee mail Stops on portal and update employee mail

stops.

Manage the printers throughout the facility for toner changing and Production

Arrange and prepare emails, phone calls and letters to personnel for notification of packages

Arrange conference rooms for upcoming meetings by arranging various Telecommunication equipment and

table arrangements

Prepare and assist with break room relocations

Manage the package preparations for customers

Operate office equipment including copiers, facsimile machines and Computers; input and retrieve data and

text; organize and maintain disk storage and filing.

Assist maintenance with office moves, changing of lighting and any other duties as assigned

Assist with the packaging of recycle equipment preparing it for Shipment

Manage and train new office services personnel

Assisting site supervisor with updates and to help implement

Changes to the performance of the mailroom operations

Prepare and arrange technical equipment for meetings at facility

Assist customers with outgoing shipments

Sort, weigh and determine postage for outgoing mail using Neopost

Mailing system and preparing shipments using internal mailing system

Office Services Assistant Supervisor

Hewlett Packard - May 2000 to February 2003

Assisted site manager by reviewing service request by accessing an internal database to make

recommendations to ensure smooth and speedy resolutions to all requests.

Responded and answered telephone inquiries regarding service

Manage and order office supplies

Tracked and logged shipments using internal system and by preparing spreadsheets

Office Services Clerk

Hewlett Packard - July 1991 to March 2000

Provided certified training techniques to train current and new Employees on the Neopost operating equipment

Responsible for maintenance of workflow reports and reporting to Office manager

Tracked and logged mail and addressed information using an internal Database provided by Hewlett Packard

Responsible for vendor relations pertaining to shipping such as UPS, FED Ex, DHL

Responsible for the dismantling and of Hewlett Packard servers for Heavy shipment.

EDUCATION

Diploma

Parkdale High School - Riverdale, MD

September 1987 to June 1991

ADDITIONAL INFORMATION

SKILLS

Microsoft

Meeting Setups

Outlook

Neopost Mailing System

High Speed Copiers Repair

Pitney Bowes Mailing System

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