Customer Service Sales
Resume:
Dena Rae Turner
Independence, MO 64052
AREAS OF EXPERTISE
** *** ** ***** ******** Service Reconciliation & Audit
Microsoft Office Record Keeping Data Entry Skip
Tracing Collections Leader in Sales/Performance
Regulation/ Compliance Call Center
EDUCATION
Wyandotte High School, Kansas City, KS
PROFESSIONAL EXPERIENCE
US Bank
Recovery Collections Account Processor II, Overland Park, KS 2013-2014
• In-bound/ Manual outbound contact center
• Account maintenances
• Program enrollment/Debt negotiation
• Payment processing/remittance
US BANK 2012- 2013
PERSONAL BANKER-IN STORE, Lees Summit, MO
Maintain Basic Teller Duties
•
Credit Application Processing
•
NMLS certified
•
US Bank 2010 – 2011
TELLER COORDINATOR, Independence, MO
• Direct and Supervise Tellers In Sales and Service Excellence
• Cash and Negotiable Items Auditor
• Maintain Basic Teller Duties
Exceed Sales & Service Goals, Winning many TOP PERFORMER Titles
•
US Bank
TELLER, Independence & Kansas City, MO 2006-2010
• Process Customer cash/card and check transactions
• Maintain balanced cash drawer
DST Systems, Inc 2004 – 2006
MAIL CENTER ASSOCIATE, Kansas City, MO
• Data Entry and Items Processing
Silver Spoon Café 2002 – 2004
CASHIER/FRONT LINE ATTENDANT, Kansas City, MO
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