Customer Service Assistant
Resume:
ASHLEY MARION
**** ******** ****** *****, ********* 305, N5Y 2N8
******.******@****.**
PROFILE
Strong organizational and time management skills
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Strong customer service skills and conflict management
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Proficient with Microsoft Office 2007 Word, Power Point, and Excel
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Honours Bachelor in Applied Health Sciences and Kinesiology
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WORK EXPERIENCE
Landscape Services, Van Oordt Landscaping July 2013 – November
2013
Provided lawn and garden maintenance to various commercial and residential properties
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Maintained cleanliness of commercial areas including weeding and garbage disposal
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Aided with winter preparations, including but not limited to: leaf disposal, bush tying, and further
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preparation for winter season services
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Resident Assistant, North Humber College Residence April 2012 – May 2013
Trained in a number of key areas including: counseling, event programming, conflict resolution, and time
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management
Guided and managed a floor of approximately 80 college/university students
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12 hour on-call shifts; mediating conflict and dealing with medical emergencies
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Provided necessary documentation for administration purposes
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City of Waterloo Maintenance Staff, Waterloo Park April 2011– August 2011, April 2012 – August
2012
Maintained cleanliness of Waterloo Park facilities
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Provided first-rate customer service for Waterloo Park clientele
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Prepared admission and concession sales for further processing
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Other duties including: city waste disposal, landscaping, and sports field maintenance
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Referee and Assistant Referee, Wilmot District Soccer Club May 2010 – August 2012
Acted as referee and assistant referee for 8 – 18 years old age groups
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Ensured player safety and acted as a mediator as needed
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Provided guidance to younger players regarding rules and fair play
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Obtained District Referee Certification from the Canadian Soccer Association (CSA) through standard
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entry-level course
VOLUNTEER EXPERIENCE
Kinesiology Assistant/Sports Tester, Sport Testing Inc. September 2012 – December 2012
Assisted testing staff with the large scale fitness assessments of elite athletes, using state-of-the-art
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equipment and computer software
Media advertising on Twitter and Facebook though providing daily updates and posts
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Ashley Marion Page 2 of 2
Kinesiology Assistant, Brampton Civic Hospital, Cardiac Rehabilitation January 2012 – April 2012
Worked with Kinesiologists to supervise patients during exercise sessions prescribed from stress test results
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Attended hospital seminars and speaker series
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Observed exercise test protocols such as: stress test, echocardiogram, electrocardiogram (ECG/EKG), and
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angiogram
Student Personal Trainer, Humber College Athletics January 2012 – April
2012
As per course requirements, provided exercise guidance through individualized training sessions, and
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exercise prescription based on initial fitness appraisal
Cardio Respiratory and Vascular Dynamics Laboratory September 2008 – January
2009
University of Waterloo
University Cooperative Education Program- assisted Dr. Richard Hughson and his team of researchers in
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analyzing and organizing raw data from experiments done with astronauts.
Proficiently entered data using university software and converted to Microsoft Excel.
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EDUCATION
University of Guelph-Humber, Toronto, ON September 2009 – April 2014
University of Guelph
Honours Bachelor of Applied Science in Kinesiology
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Humber Institute of Technology and Advanced Learning
Diploma in Fitness and Health Promotion
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EXTRACURRICULAR ACTIVITIES
Coach, Kitchener Minor Soccer Summer
2014
Mentored and guided four year old female children in the beginning stages of learning the game of soccer.
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Member, The Legend Women’s Soccer team April 2011 – August 2013
Member of Kell Independent competitive soccer team playing in Southern Ontario league (SWRSL).
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Played offensive and defensive positions as well as sharing goalie duties. Promoted from 1 st Division to
Premier Division for 2013 outdoor season.
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Finisher, Ottawa Weekend Full Marathon May 2012
Completed the full marathon (42 km) in less than 6 hours.
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Finisher, Hamilton around the Bay 30 k March 2012
Completed the 30 k. Finished with a time of 3:32:42.1
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Finisher, Scotiabank Toronto Waterfront Half Marathon/Marathon October 2011
Completed the Half Marathon (21.1 km). Finished with a time of 2:06:30.
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