Network/System/Desktop Administrator

SUMMARY

Team-oriented, self-directed, thorough and reliable technical professional

with experience in technical support, network administration and

management. Strengths include understanding client needs and communicating

key information to employees and customers. Consistently makes and exceeds

goals. Recognized for my Customer Service skills as well as my ability to

lead projects to completion with little supervision.

PROFESSIONAL EXPERIENCE

Capital One 360, St. Cloud, MN

2011 to 2014

Associate in Field Services

. Monitored Field Services HPSM trouble ticket queue. Maintained a 99.6%

SLA for all incidents and requests within a 48 hour window

. Took ownership of setting up and maintaining network printing. Creating

new print queues for legacy printers as well as new Capital One printers.

Handled multiple trouble issues involving printers and queues. Created

documentation for group to assist is troubleshooting printing issues

. Maintained build room PC's and accessories, allowing for faster problem

resolution for my group and our customers

. Upgraded PC's from Windows XP to Windows 7 and Microsoft Office 2010

. Participated in monthly maintenance projects. This included build room

cleanup, IDF cleanup, conference room checks and multiple other projects.

This was a more proactive approach to common areas, allowing for easier

problem troubleshooting and less downtime for users

. Participated in setup of UAT test lab, to assist with application testing

on the new Capital One image. Assisted in troubleshooting software and

hardware issues, allowing for easier transition from INGdirect image to

Capital One's image

INGdirect, St. Cloud, MN

2008 to 2011

Command Center Specialist III

. Completed Focus tickets adhering to the INGdirect SLA of 99.6% completion

rate within 48 hours

. Used multiple monitoring tools including: Tidal, Big Brother, Ionix,

Focus, Sitescope, Sitescan, VMware client, SCCM

. Front line escalation for high severity issues. Responsible for sending

out severity issue updates as well as resolution. Contacted on-call

personnel to join bridge lines to troubleshoot high severity issues

. Created and updated Command Center documentation allowing easy access for

new associates to learn, as well as an opportunity to cement my knowledge

by creating this documentation

. Helped train new associates on the wide variety of monitoring tools used

by the Command Center. Creating a more understandable and useful set of

learning tools to bring new associates up to speed quicker

Talent Technologies, Bloomington, MN

2008 to 2008

Contracted to Medtronic, New Brighton, MN.

System Administrator

. Configured and Installed Windows 2000/2003 servers

. Worked on new Microsoft Operations Manager (MOM) installation. Providing

enterprise wide network monitoring, as well as an early warning system

for failures and issues

. Decommissioned and consolidated old server equipment. Creating an

environment with more up to date hardware to increase productivity, and

remove out of date equipment to save money

. Setup and maintained VMware and ESX ranger. Consolidating servers to save

money as well as space. Plus, providing a central location for server

administration making system administration more streamlined

. Participated in on-call rotation

Sapphire Technologies, Chicago, Ill.

2005 to 2008

Contracted to Perot Systems Corporation, St. Cloud, MN.

Intel Server Administrator

. Configured Windows Server Update Service (WSUS) for server patching and

updates. Patched and updated over 70+ servers

. Lead Minnetonka office move to Minneapolis. Requiring planning of site

moves consisting of PC's and multiple network printers. Additional work

required my input into building out the new space, and changing any

requirements as needed to make the site fit

. Worked on repairing issues from McGladrey vulnerability scan. The scan

should areas that needed to be updated to close "security holes" in our

systems

Robert Half Technology, Minneapolis, MN.

2005 to 2005

Contracted to Nuclear Management Company, Monticello, MN.

Senior LAN/WAN Analyst

. Configured and Installed Windows 2000/2003 servers, including migration

of NT 4 to 2000/2003 Active Directory

. Configured and Installed Cisco 2950 and 3750 switches

. Provided second level support

. PC installation and repair

United Defense, LP. Fridley, Minnesota

2001 to 2004

Senior IT Analyst

( Transferred to the Network Services group

( Project Lead for Upgrading to Multiple sites in Yuma, AZ

( Project Lead for Integration of HP Openview into our Network Monitoring

( Responsible for WAN connectivity for 20+ sites

( Upgraded HP Openview NNM version 6.01

EDUCATION/TRAINING

Bachelor Degree, Management

St. Scholastica Duluth, MN

Dean's List 4 semesters

Associate of Arts Degree, Electronics Technology,

Northwestern Electronics Institute Columbia Heights, MN

2880 Hours of Classroom Instruction

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