Customer Service Representative
Resume:
Julie Symmes
Humble, TX
***********@*****.*** - 832-***-****
Qualificatons
• Licensed Property & Casualty insurance agent
• Earned distinction as top salesperson in each of my three previous positions.
• Extensive knowledge and experience in Retail Management
• Thorough computer knowledge in programs such as Microsft Excel, Word, Outlook, and AMS
• I am multitasked, hard worker & a team player.
WORK EXPERIENCE
Customer Service Representative
Serna Insurance Agency - Humble, TX - August 2010 to February 2012
Analyze various policies to ensure our system is updated and all supense tasks are completed.
• Communicate continuusly on the phone, in person, and via email.
• Eliminate any and all issues that arise either from policy holders or insurance companies.
• Prepare necessary documents for each case and process specialized reports.
• Conduct and interpret outside research to locate answers my team needs.
• Trained other employees
• Regularly demonstrated abiloities to solve complicated issues and revise policies as needed to ensure
accordance with Texas statues, law, and administrative regulations.
• Promoted within Customer Service to specialized renewal team.
• Took payments, completed policy changes, and assisted with agency downloads into AMS 360.
Sales
Sephora - Houston, TX - June 2009 to May 2010
Clinique Counter Manager The Woodlands, Tx/Galleria/Deerbook Mall
Sales
• Managed all aspects of the day to day retail business operations.
• Provided customer service to growing clientele.
• Prioritize, communicate, delegate, and follow up on opportunities within cosmetic department
• Ensure team accountability
• Responsible for the the training and supervision of five consultants.
• Create action plans for special events; set monthly, daily, and yearly goals.
• Organize meetings, performance reviews, and merchandising.
EDUCATION
Kingwood Community College - Kingwood, TX
2000 to 2001
Humble High School - Humble, TX
1999
SKILLS
Payroll admin
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