Customer Service Representative
Resume:
Angela Surrarrer
Cleveland, Ohio 44109
**********@*****.***
Objective: Seeking a Customer Service Representative position utilizing my knowledge and skills I have
gained through previous experience and education
Skills:
Microsoft Offices • Data entry
•
Detail- oriented • Outstanding organizational skills
•
Interpersonal skills • Excellent Customer Service
•
Employment:
Cuyahoga Earning and Learning Lab
Receptionist/ Research personnel Cleveland, Ohio 2014- Present
• Direct customers to their correct destination
• Answer phone to give information or transfer call to appropriate person
• Research topics to present in workshops
A.M.S Maids and Services
Customer Service Representative Cleveland, Ohio 2009-2013
• Conferred with customers by telephone or in person to provide information about service
• Checked to ensure that appropriate changes were made to resolve customer problems
• Maintained required records of work hours, budget and payroll
• Scheduled regular employees and coordinating their duties
Cleveland Zoological Society
Customer Service Representative Cleveland, Ohio 2010-2011
• Specialized in sales of customer memberships
• Obtained customer demographic information to put into file
• Recognized as employee of the month for 2 months in a row for excellent Customer Service
• Conferred with customers by telephone and in person to provide support for the company
Education:
El Barrio/ The Centers Cleveland, Ohio 2014
Customer Service Training Program
Kaplan College Cleveland, Ohio 2012- Present
Medical Office Specialist Program
MidPark High School Middleburg Heights, Ohio
Diploma
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