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Customer Service Representative

Location:
Cleveland, OH
Posted:
July 22, 2014

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Resume:

Angela Surrarrer

**** **** ****** ****

Cleveland, Ohio 44109

216-***-**** 216-***-****

ace2ke@r.postjobfree.com

Objective: Seeking a Customer Service Representative position utilizing my knowledge and skills I have

gained through previous experience and education

Skills:

Microsoft Offices • Data entry

Detail- oriented • Outstanding organizational skills

Interpersonal skills • Excellent Customer Service

Employment:

Cuyahoga Earning and Learning Lab

Receptionist/ Research personnel Cleveland, Ohio 2014- Present

• Direct customers to their correct destination

• Answer phone to give information or transfer call to appropriate person

• Research topics to present in workshops

A.M.S Maids and Services

Customer Service Representative Cleveland, Ohio 2009-2013

• Conferred with customers by telephone or in person to provide information about service

• Checked to ensure that appropriate changes were made to resolve customer problems

• Maintained required records of work hours, budget and payroll

• Scheduled regular employees and coordinating their duties

Cleveland Zoological Society

Customer Service Representative Cleveland, Ohio 2010-2011

• Specialized in sales of customer memberships

• Obtained customer demographic information to put into file

• Recognized as employee of the month for 2 months in a row for excellent Customer Service

• Conferred with customers by telephone and in person to provide support for the company

Education:

El Barrio/ The Centers Cleveland, Ohio 2014

Customer Service Training Program

Kaplan College Cleveland, Ohio 2012- Present

Medical Office Specialist Program

MidPark High School Middleburg Heights, Ohio

Diploma



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