Customer Service Project Manager

Lamar D. McKnight Sr.

**** * ******* * ********, IL l Cell 224-***-**** l

*********************@*****.***

ITT Tech graduate offering a strong academic background in IT and

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Electronics.

Consistently recognized for technical troubleshooting skills used to rapidly

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and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team

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and self-directed settings; and proficient in a range of computer systems, tools

and testing methodologies.

Education

ITT TECHNICAL INSTITUTE – Mount prospect, IL, Degree obtained 03/13

B.A.S. in Information Security Systems l GPA: 3.5/4.0

ITT TECHNICAL INSTITUTE – Birmingham, AL, Degree obtained 06/98

Associate of Applied Science in Electronic Engineering Technology l GPA: 3.6/4.0

Skills Summary

License: CDL class A

Systems: Windows 9X/NT/2000/XP/Vista/7, Windows Server 2008, Linux/ Unix

Databases: Oracle, SAP

Languages: Visual Basic, C

Software: MS PowerPoint, MS Visio, MS Office, MS Project Manager, QuickBooks,

Basic skills: Red Hat, Fedora 12, Excel, Monzilla, 3Comm FTP

Software implementation and maintenance.

Use electronic test equipment to analyze circuits.

Assemble circuitry according to engineering instructions and technical

manuals.

Adjust circuitry to improve performance of equipment.

Test and repair faulty printed circuit boards.

Troubleshoot electronic devices to the component level.

Read and understand electrical/electronic schematics.

Operate electronic lab equipment (power supply, oscilloscope).

Proficient in performing electronic soldering and de-soldering including

small surface mount components.

Program a microprocessor using Assembly language.

Program a PLC using LLL (Ladder Logic Language).

Basic programming in Visual Basic.

Maintain and troubleshoot personal computers.

Maintain and troubleshoot a computer network system.

Maintain and troubleshoot a communication system.

Familiar with the following equipment: Standard hand tools, Multimeters,

Power supplies, Oscilloscopes, Signal generators, PLC (Programmable

Logic Controllers), Microprocessors, and Spectrum Analyzers.

Program and repair network servers.

Work Experience

Quality Assurance, Omnicell (June 2011 to present): Make daily quality

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checks for refurbished units produced by Omnicell Electronic Techs. Keeps

accurate daily quality logs of internal failures as well as external issues

communicated by field Techs. Organized semi-monthly meetings with execs to

communicate monthly Quality reports. Rebuilds Servers and program HD to meet

customer needs.

Electronic Technician, Omnicell (March 2011 to June 2011): Repair

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and refurbish high, mid, and low security drawers for nurse’s stations that contain

prescription drugs. Used an oracle based program called SAP to maintain part

usage and to close out orders.

Machine Operator, Plexus (September 2010- March 2011) Machine

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Operator in charge of preparing PCB’s and running a DEX and AX5 surface

mount machinary. Also provide and produce high level QC in a fast pace

production environment.

Owner Operator, JM Bros Inc. (November 2008-September 2010) Self-

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Employed 18 wheeler semi-dump truck operator. Daily duties included managing

and accurate recordkeeping of daily truck routes and mileage of various trucks.

Dispatched a minimum of three trucks daily. Kept weekly timesheets and did

payroll through QuickBooks.

Field Service Technician, IKON Office Solutions (February 2001 to

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November 2008): Provided first level troubleshooting and networking copiers and

its applications. Earned commendations for teamwork, flexibility and work

excellence in providing IT support and excellent customer service.

Electronic Bench Technician, Motorola (April2000-Feburary2001):

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Performed component level repairs to digital and analog cellular phones.

Accurately recorded completed repairs using surface mount technology and

spectrum analyzers. Read schematics and programmed E-proms.

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