Customer Service Project Manager

Tisa D. Sawin

**** ******* ***, *******, ** *****

Hm: 775-***-****

Cell: 702-***-****

E-mail: *********@*****.***

Employment

Bally Technologies, Inc. - Las Vegas, NV

Buyer/Planner

7/2010 - present

Buyer with individual signing limit of $10,000 per purchase order,

monitor and react to MRP on a daily bases. Negotiate with approved

suppliers for cost reductions and volume pricing. Work directly with

Quality department on securing and approving new suppliers for

assigned commodities. Act as the Project Manager for all Bally

Amsterdam purchasing activities. Maintain a working relationship with

customer service and shipping/receiving to exceed customer

requirements while maintaining a JIT inventory position.

International Game Technology - Las Vegas, NV

Production Scheduler - Las Vegas Manufacturing

8/2005 - 7/2010

Schedule all used machine orders including all US Jurisdictions as

well as Canada and IGT Europe. Create production orders and allocate

needed parts. Allocate graphics and EPROM's as necessary. Release

parts for picking, create top box and cabinet PO's as needed. Process

all ship short requests. Maintain used serial number movements.

Confirm all completed PO's and process games for shipping.

International Game Technology - Las Vegas, NV

Sr. Project Coordinator - Las Vegas Special Projects

2/2005 - 8/2005

Research and order parts for field conversions, CN's and IN's.

Maintain inventory of parts and process out EPROM orders as needed.

Perform cycle counts on a monthly basis. Process returns on an as

needed basis.

International Game Technology - Las Vegas, NV

Sr. Project Coordinator - Las Vegas Production

8/2003 - 2/2005

Research and order parts, configure sales order changes (parts and

EPROM's), process material for return of both good parts back into

usable inventory as well as bad parts needing to be returned to the

vendor, Coordinate parts repair with the bench, monitor all

outstanding parts orders, Enter daily timesheets as needed, maintain

weekly manual metrics count, SAP super user, first point of contact

for Las Vegas Production, interact with the core team to help create

training materials. Run BW reports to verify metric hours and

equipment master maintenance. Set up training for ten project

coordinators on how to research and order parts and EPROM's as well as

how to run BW metric reports

International Game Technology - Las Vegas, NV

Sr. Project Coordinator - Las Vegas Dispatch

11/2000 - 8/2003

Answer inbound national calls for service and support, provide part

information to customers and enter daily service tickets for field

repair. Maintain filing system and parts transactions for the route

techs. Create and maintain SOP and training materials. SAP super

users, first point of contact for Las Vegas Route, interact with the

core team to help create training materials. Process

billable service tickets as well as credit memos when needed.

Education

American InterContinental University

Masters Business Management

American InterContinental University

B.A. Business Management

Magna Cum Laude

B.A. Business Marketing

Art Institute of Seattle

A.A.A Business Management

Additional Education/Training Courses

IGT Courses

Managing for Results

Managing Culture and Becoming Employer of Choice

Planning

Organizing

Motivating

Controlling

Performance Management

Effective Communication

Non Defensive Communication

Basic Concepts of Project Management

APICS - CPIM training courses

Basics of Supply Chain Management -exam complete

Master Planning of Resources - exam complete

Detailed Scheduling and Planning

Execution and Control of Operations

Strategic Management of Resources

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