Customer Service High School
Resume:
Ashley Flores
Houston, TX *****
**********@*****.***
Objective: To obtain a position with a stable progressive employer that will allow me to perform
and develop my professional skills and be able to provide outstanding customer service.
Education: Remington College Houston, TX
Pharmacy Technician
Graduation: 2007
Heights Charter Houston, TX
High School Diploma
Graduation: 2005
Work Legacy Community Health, December 2013 March 2014
Experience: Contact Center Rep, Houston, TX
■ Answer multiple phone lines and route calls to correct departments
■ Register new patient information into system
■ Schedule/cancel patient appointments
■ Reminder Calls
■ Assigned projects
Houston Acupuncture and Herb Clinic, May 2013 October 2013
Secretary/Medical Assistant, Houston, TX
■ Check in/Check out patients
■ Collect patients copay
■ Answer phone lines
■ Schedule/cancel patient appointments
■ Reminder calls
■ General office work
■ Maintain cleanliness of front and back office
■ Run personal errands for doctor as needed
■ Prep patients for treatment
Houston Childrens Dental Center, September 2012 January 2013
Office Coordinator, Houston, TX
■ Check in/check out
■ Collect patient copays
■ Schedule/cancel patient appointments
■ Verify insurance
■ Reminder calls
■ Obtain patient referrals
■ Answer multiple phone lines
Autozone, July 2010 July 2012
Commercial Driver, Houston, TX
■ Answer phone lines
■ Maintain customer accounts
■ Pull customer orders
■ Stock store merchandise
■ Collect customer payments
■ Deliver customer parts
■ Provide great customer service to customers in store
Houston Cardiovascular Associates, June 2008 June 2010
Insurance Verifier, Houston, TX
■ Verify patient insurance
■ Obtain referrals
■ Answer phone lines
■ Data Entry
■ Filing and other general office work
■ Check in/check out
Software MS Office, intermediate
Skills: Google Drive, Entry level
Centricity, Intermediate
Gems, Intermediate
Open Dental, Intermediate
Citrix, Intermediate
Language English,Spanish, fluently
Skills:
References: Available upon request
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