Project Management
Resume:
T I FFANY S TRAUG HTE R MB A RRT, RCP
Canal Winchester, Ohio 43110
*********@*******.***
QUALIFICATIONS SUMMARY
Clinical Informatics ~ Upgrades/Implementations/Configuration ~ Training
Accomplished and results-driven professional, with comprehensive experience defining system and
organizational requirements, directing development of technology solutions to drive delivery of
informatics, and implementing enterprise-wide clinical systems. Combines hands-on clinical experience
with qualifications as a Registered Respiratory Therapist. Demonstrated the ability to manage multiple
projects and changing priorities in a multi-facility environment. Excellent oral and written communication
skills, with the ability to build successful working relationships with administration, vendors, and staff.
Solid analytical skills with a keen ability to solve technology and clinical related problems. Possesses a
Master’s degree in Business Administration, Bachelor's degree in Health Care Management in addition to
a degree in Respiratory Care.
TECHNICAL TRAINING
Tools: MS Office (Word, Excel, PowerPoint, Outlook, Visio)
Certifications: Epic Ambulatory Certification, Epic Inpatient Clinical Documentation, Epic Hospital
Outpatient Departments, Epic Ambulatory Orders Transmittal. Current 2014 NVTs
Licenses: Registered Respiratory Therapist
Training: Developing and Implementing Winning Strategies, Decision Making Leaders, Global Business
Environment, Applied Leadership, and Essentials to Project Management.
TEACHING EXPERIENCE
Akron Children’s Hospital, COLUMBUS, OHIO
CLINICAL PATH CONSULTING August 2012 to April 2013
Credentialed Ambulatory trainer
• Formal classroom training for end users, with up to 30 students, including physicians, nurse
practitioners, registered nurses, case managers, social workers, patient care assistants and unit
secretaries.Facilitate classroom discussion
• Curriculum development and editing lesson plans as necessary
• Implement and lead clinical documentation practice sessions
University of Phoenix, Phoenix, Arizona August 2008 to December 2012
Faculty Member
• Teach central designed course material for degree programs
• Facilitate classroom discussion
• Create syllabus for various classrooms
• Review and grade student research and assignments
PROJECT/CHANGE MANAGMENT SKILLS
• Organizational savvy Understands organizational dynamics and demonstrates strong relationship
building, interpersonal and influencing skills in dealing with all levels of management, including senior
executives.
• Facilitation Demonstrates strong facilitation skills to lead effective meetings, processes and
operations without requiring support from others.
• Strategic Thinking Understands long term goals and develops focused steps to achieve them.
• Organization & Prioritization Effectively manages and executes tasks with multiple conflicting
priorities.
• Dealing with Ambiguity Is tolerant of ambiguity and able to provide structure and direction to
create a path forward.
• Solution Orientation Strong diagnosis and analytical skills to effectively assess organizational
effectiveness/performance; thinks outside the box and innovates new ways of developing and
delivering solutions based sound, data-based business decisions
PROFESSIONAL EXPERIENCE
Lucile Packard Children’s of Stanford, PALO ALTO, CALIFORNIA
CSI CONSULTING December 2013 to Present
Senior Ambulatory Analyst
Design/Workflow/Build/Collaboration
• Worked with a team of Ambulatory Analysts by facilitating build/training sessions and allocating tasks.
• Develop and maintain healthy working relationships with all stakeholders.
• Managed the changes by engaging each stakeholder, building relationships, inviting them into the
discussion and listening to their needs and concerns.
• System build and support experience includes: Rehab (OT, PT, Speech), Motion Analysis Lab,
Ortho,Pain management, Perinatal diagnostic centers, Pulmonary, Cardiology, Genetics, Dialysis,
General Surgery.Configuring and maintaining profiles, editing system definitions, clinical toolset rules,
developing and supporting navigators, programming points, customizing activities, and additional
management of Clinical Administration text-side.
• Content related build consists of: Creating DocFlowsheets,Synopsis, Review Flowsheets, and
integrating them with other functionality, building Smart Tools including Smart Text, Smart Phrases,
and Smart Sets, creating and maintaining preference lists,creating reports and editing/customizing
print groups.
• Testing: Involved in integrated testing along working as the lead for the Ambulatory team during the
parrell revenue cycle testing. Delegated and lead over 20 clinical dress rehearsals to prepare clinics
for go-live. Worked with the technical team to complete technical and printing dress rehearsals to
ensure printing was properly set-up and tested prior to go-live.
• Additional build experience: import/export of masterfiles, duplicating and editing numerous records.
Patient education, reason for visit, reason for call, profiles,Inbasket and pool set-up, departments,
adding print groups to reports. Worked closley with the Cadence team to ensure provider templates
were released.
• Collaborate with medical staff including chiefs, physicians, nursing and operations to design best
workflow for their unique clinic and setting.
Support
• Provided command center and at the elbow support for physicians and ancillary staff during big bang
multi-site go-live.
• Provided call center and on-going production support.
• Helped with Prioritizing incoming help-desk tickets.
Master files
• LVN, ETX, ELT, EPD, LPF, EMP, SER, E2R, FLT, FLO, FSH, HH1, HHS. HIP, HIS, HRV, IED, LQH,
LQL,LRP,LPG,LSD,PRL,OSQ,VCN,VCG,LPP,LPR,LQH
Queens Medical Center, HONOLULU, HAWAII
CIPE CONSULTING June 2013 to December 2013
Senior Lead Ambulatory Analyst
Design/Workflow/Build/Collaboration
• Worked with a team of Ambulatory Analysts by facilitating build/training sessions and allocating tasks.
Assisting with maintenance of current clinics.
• ICD-10 Ambulatory lead: worked on the integrated team to analyze and update diagnosis records
with ICD-10 content. Created support documents for physician communication.
• Diabetes registry: created diagnosis, result component, and pharmacy groupers for reporting with
the diabetes registry and also for the meaningful use initiative.
• Develop and maintain healthy working relationships with all stakeholders.
• Managed the changes by engaging each stakeholder, building relationships, inviting them into the
discussion and listening to their needs and concerns.
• System build and support experience includes: Transplant (Kidney and lung), Social worker,
nutrition, physician documentation tools. Configuring and maintaining profiles, editing system
definitions, clinical toolset rules, developing and supporting navigators, programming points,
customizing activities, and additional management of Clinical Administration text-side.
• Content related build consists of: Creating DocFlowsheets,Synopsis, Review Flowsheets, and
integrating them with other functionality, building Smart Tools including Smart Text, Smart Phrases,
and Smart Sets, creating and maintaining preference lists,creating reports and editing/customizing
print groups.
• Additional build experience: import/export of masterfiles, duplicating and editing numerous records.
Patient education, reason for visit, reason for call, profiles,Inbasket and pool set-up, departments,
adding print groups to reports.
• Collaborate with medical staff including chiefs, physicians, nursing and operations to design best
workflow for their unique clinic and setting.
Testing and Support
• Created and maintained high quality workflow, integrated and functional test scripts.
• Worked with stakeholders to validate build and workflows through acceptance testing and
demonstrations.
• Communicated unique workflows and build to training and support team.
• Provided Go-Live support to physicians, nursing and ancillary staff
• Reviewed Epic Release notes for 2012 Epic upgrade. Tested new code functionality and
communicated to training how it would affect current state build.
• Collaborated with other application teams to test downstream impacts using integrated testing of
systems.
Master files
• LVN, ETX, ELT, EPD, LPF, EMP, SER, E2R, FLT, FLO, FSH, HH1, HHS. HIP, HIS, HRV, IED, LQH,
LQL,LRP,LPG,LSD,PRL,OSQ,VCN,VCG,LPP,LPR,LQH
Akron Children’s Hospital, COLUMBUS, OHIO
CLINICAL PATH CONSULTING March 2012 to April 2013
Senior Ambulator/HOD Analyst
Design/Workflow/Build/Collaboration
• Worked with a team of Ambulatory Analysts by facilitating build/training sessions and allocating tasks.
Assisting with maintenance of current clinics.
• Helped facilitate HOD build with inpatient team.
• Supported whole house inpatient, scheduling, and billing go-live.
• Rolled out and supported specialty clinics including and not limited to: Allergy and Immunology,
Orthopedics, Pulmonary, Neurology, Palliative care, and Urology.
• Supported Big Bang Inpatient go-live including revenue cycle product.
• System build experience includes: configuring and maintaining profiles, editing system definitions,
clinical toolset rules, developing and supporting navigators, programming points, customizing
activities, and additional management of Clinical Administration text-side.
• Content related build consists of: Creating DocFlowsheets, Review Flowsheets, and integrating
them with other functionality, building Smart Tools including Smart Text, Smart Phrases, and Smart
Sets, creating and maintaining preference lists,creating reports and editing/customizing print groups.
• Additional build experience: import/export of masterfiles, duplicating and editing numerous records.
Patient education, reason for visit, reason for call, profiles,Inbasket and pool set-up, departments,
adding print groups to reports.
• Collaborate with medical staff including chiefs, physicians, nursing and operations to design best
workflow for their unique clinic and setting.
• Utilize various analysis methods including shadowing, collecting paper documentation, interviewing to
discover current state workflows.
• Data courier experience in Epic version 2009 and 2010.
Project Management
• Project status reporting, schedules project execution, manages vendor performance and customer
expectations, and facilitates meetings Facilitate design, build, validate sessions with operational and
medical leadership, and stakeholders.
• Develop and maintain healthy working relationships with all stakeholders.
• Manage the change by engaging each stakeholder, building relationships, inviting them into the
discussion and listening to their needs and concerns.
• Provide senior leadership, department management and I.S. &T. management with project status
reports, risk assessment and recommendations for prioritization of resources.
St. Louis University HOSPITAL, ST. LOUIS, MISSOURI
ENCORE HEALTH RESOURCES July 2011 to March 2012
Ambulatory/HOD Lead
Design/Workflow/Build/Collaboration
• Lead a team of Ambulatory Analysts by facilitating build/training sessions and allocating tasks. Lead
teams on large, complex projects involving cross-functional departments, high impact to customers,
and large budgets.
• Lead an integrated team to help facilitate HOD build. Including: Optime, Radiant, Willow, Inpatient,
and Orders.
• Change Management: Part of the change management team that reviewed requests for Big Bang
go-liv. Ensured that Amb and HOD areas were not negatively affected by changes created by other
integrated teams.
• System build experience includes: configuring and maintaining profiles, editing system definitions,
clinical toolset rules, developing and supporting navigators, programming points, customizing
activities, and additional management of Clinical Administration text-side.
• Content related build consists of: Creating DocFlowsheets, Review Flowsheets, and integrating
them with other functionality, building Smart Tools including Smart Text, Smart Phrases, and Smart
Sets, creating and maintaining preference lists,creating reports and editing/customizing print groups.
• Additional build experience: import/export of masterfiles, duplicating and editing numerous records.
Patient education, reason for visit, reason for call, profiles,Inbasket and pool set-up, departments,
adding print groups to reports.
• Collaborate with medical staff including chiefs, physicians, nursing and operations to design best
workflow for their unique clinic and setting.
• Utilize various analysis methods including shadowing, collecting paper documentation, interviewing to
discover current state workflows.
• Data courier experience in Epic version 2009 and 2010.
Project Management
• Project status reporting, schedules project execution, manages vendor performance and customer
expectations, and facilitates meetings Facilitate design, build, validate sessions with operational and
medical leadership, and stakeholders.
• Worked with Epic Ambulatory and HOD Implementation Account Managers to ensure week by week
was completed and up to date to share with Executive leadership and other organization
shareholders.
• Develop and maintain healthy working relationships with all stakeholders.
• Manage the change by engaging each stakeholder, building relationships, inviting them into the
discussion and listening to their needs and concerns.
• Provide senior leadership, department management and I.S. &T. management with project status
reports, risk assessment and recommendations for prioritization of resources.
Darthmouth Medical Center, Lebanon, New Hampshire Feburary2010 to May 2010
Digital Prospectors
Senior Inpatient Orders Analyst
• System build experience includes: Orderset build for inpatient units
• Content validation and build sessions consisted of: Worked with several physician groups across
the hospital to insure that each orderset was reviewed and tested within a three month period to
insure a successful golive
Fairview Health Services, MINNEAPOIS, MINNESOTA
CSI TECH CONSULTING FIRM 2010 to June 2011
Senior Clinical Documentation Analyst (Epic Inpatient & HOD)
Design/Workflow/Build/Collaboration
• Implementation: Whole house Inpatient implementation of University of Minnesota, also assisted
with clinical documentation of the HODs that were part of the go-live.
• System build experience includes: configuring and maintaining profiles, editing system definitions,
clinical toolset rules, developing and supporting navigators, programming points, customizing
activities, and additional management of Clinical Administration text-side.
• Content related build consists of: Creating DocFlowsheets, Review Flowsheets, and integrating
them with other functionality, building Smart Tools including Smart Text, Smart Phrases, and Order
Sets, creating and maintaining preference lists,creating reports and editing/customizing print groups.
• Additional build experience: import/export of masterfiles, duplicating and editing numerous records.
Orders Transmittal, DEP and facility structure maintenance. Patient education, reason for visit, reason
for call, profiles,Inbasket and pool set-up, departments, adding print groups to reports.
•
Support
• Provided command center and at the elbow support for physicians and ancillary staff during big bang
multi-site go-live.
• Provided call center and on-going production support.
• Helped with Prioritizing incoming help-desk tickets.
Nationwide Children’s HOSPITAL, COLUMBUS, OHIO 2003 to 2010
Clinical Systems Analyst (Epic Ambulatory, Inpatient & HOD)
Design/Workflow/Build/Collaboration
• System build experience includes: configuring and maintaining profiles, editing system definitions,
clinical toolset rules, developing and supporting navigators, programming points, customizing
activities, and additional management of Clinical Administration text-side.
• Rolled out and supported specialty clinics including and not limited to: Cardiology, Pulmonary, Foster
Care, Neurology, ENT, Children’s Primary Care Network, Children’s Urgent Care Network
Endocrinology, Urology, Speech, OT/PT, Healthy Weight and Nutrition. Inpatient ICU and medical
units.
• Content related build consists of: Creating DocFlowsheets, Review Flowsheets, and integrating
them with other functionality, building Smart Tools including Smart Text, Smart Phrases, Smart Links,
and Smart Sets, creating and maintaining preference lists,creating reports and editing/customizing
print groups.
• Security build includes: enhancing existing user functionality while providing access to new users
by creating and maintaining security classes and shared security, creating and supporting user roles,
configuring end user graphical interface with buttons, menus, toolbars, activities, and additional
access, managing EMP User masterfile, editing and maintaining SER Provider database.
• Additional build experience: import/export of masterfiles, duplicating and editing numerous records.
Orders Transmittal, DEP and facility structure maintenance. Patient education, reason for visit, reason
for call, profiles,Inbasket and pool set-up, departments, adding print groups to reports.
• Collaborate with medical staff including chiefs, physicians, nursing and operations to design best
workflow for their unique clinic and setting.
• Utilize various analysis methods including shadowing, collecting paper documentation, interviewing to
discover current state workflows.
• Also rolled out a whole house Inpatient Implementation and direct involvement the Epic Revenue
Cycle Management Project.
• Also involved in the implementation of the uploading and configuration of third party evidence based
documentation content for nurses and ancillary staff. (CPM)
Testing and Support
• Creates and maintains high quality system, report, and interface test scripts.
• Take stakeholder through acceptance testing and validation, demonstrations.
• Communicate unique workflows and build to training and support team.
• Provide Go-Live support to physicians, nursing and ancillary staff
• Review Epic Release notes for Epic upgrades. Test new code functionality and communicated to
training how it would affect current state build.
• Collaborated with other application teams to test downstream impacts using integrated testing of
systems.
• Additional experience includes: leading chart abstraction efforts, issue triage and resolution in
Production environment, building/editing security, profiles; evaluating user acceptance; change
control and communicating optimization points.
Optimization Lead
• Revisited clinics once system and users are stabilized to review workflows and build. Prioritize and
complete optimization build within six week timelines.
Project Management
• Leads project scope development, project status reporting, schedules project execution, manages
vendor performance and customer expectations, and facilitates meetings Facilitate design, build,
validate sessions with operational and medical leadership, and stakeholders.
• Lead a team of Ambulatory Analysts by facilitating build/training sessions and allocating tasks. Leads
teams on large, complex projects involving cross-functional departments, high impact to customers,
and large budgets.
• Develop and maintain healthy working relationships with all stakeholders.
• Manage the change by engaging each stakeholder, building relationships, inviting them into the
discussion and listening to their needs and concerns.
• Provide senior leadership, department management and I.S. &T. management with project status
reports, risk assessment and recommendations for prioritization of resources.
EDUCATION
• Franklin University, Columbus, Ohio- Masters in Business Administration
• Franklin University, Columbus, Ohio- Bachelor of Science, Healthcare Management
• Columbus State College, Columbus, Ohio-Associate Degree, Respiratory Therapy
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