Customer Service Medical Assistant
Resume:
Paulette Smalling
Hialeah, Florida 33015
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SUMMARY: Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
EDUCATION: Florida National University Hialeah, FL 8/12 - Present
Health Services Administration B.S
Florida National University Hialeah, FL 1/10-2/11
Medical Assistant /CPR
WORK Tele Performance Fortlauradale, FL 1/12-2/13
EXPERIENCE: Call Center Rep.
• Managed and resolve customer complaints
• Documented call information according to standard operating procedures
• Answered telephone inquiries from customers and stores regarding the status of units and other service issues
• Entered new customer information into the system,
• Updated existing customer information
AAA Condition Miramar, FL 11/10-12/11
Front Desk/Customer Services Assisting
• Assisted clientele as they enter office and via phone
• Answered any questions and concerned the client would have in references to our services.
• Performed filing, data management, drafting and editing short office memos
• Made copies to put in the files and then filed it in alphabetical order.
Auntie Anne’s Aventura Mall 3/10-11/10 Cashier/Customer Service
• Cashed customers out when they are done when selecting their items
• Managing money that is entering and taking out of the register
• Handing phone calls, keeping the store clean
VOLUNTEER: Jackson Memorial Hospital
Volunteer
• Filed and retrieve documents and mails
• Transported various small items like flowers, medical records, lab specimens, and dugs from unit to unit, Clean up after the nurses and doctors, take out trash
COMPUTER Microsoft Office, Word, Excel, Power Point Outlook, and the Internet, Type 60 wpm
SKILLS:
LANGUAGES: Fluent in English (Speak, Read, and Write)
REFERENCES: Available on request
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