Customer Service Manager
Resume:
Djhoanna Khristina R. de Guzman [pic]
( Blk * Lot 7 Woodlane Phase B, Malagasang 1st Imus, Cavite
( 091******** / 090******** (Mobile) / ********@*****.***
SKILLS
. Computer Literate (Excel, Word, PowerPoint)
. Can operate office equipments (Computer, Telephone, Fax Machine,
Photocopier, Scanner)
. Have high analytical skills and multitasking
. Have knowledge and ability of negotiating or dealing with other people
WORK EXPERIENCE
Sykes Asia Inc.
Glorietta 1, Makati City
. Customer Service Associate
- Fido (Telecommunication)
March 10, 2014 - July 21, 2014
Convergys Philippines
Alabang Cyberzone
Northgate, Muntinlupa
. Customer Service Associate
- H&R Block (Project-based)
January 3 - March 01, 2014
- Macy's Account (Project- based)
September 9, 2013 - January 2, 2014
IFFSI (International Family Food Services Inc)
Shakey's Philippines
AFP-RSBS Industrial Park
Km. 12 East Cervice Road corner C-5
South Superhighway, Taguig, Metro Manila
. RFO (Restaurant Finance Officer)
> June 6, 2011 - July 25, 2013
- checking/validation of cash, official receipts and credit
card
transactions/settlements.
o Daily Input at Financial Module for checking of store
accountant
- Monitoring of Petty Cash Fund
o Daily input at Financial Module and weekly
replenishment
- Daily Cashers Report checking and validation
o Approvals and discounts complete and accurate
- Party contracts checking and validation
- Daily monitoring of bank's store sales pick-up
- Compliance of Store Permits
- check, review & validate tally sheet and daily area reports
- Material movements monitoring through templates
- Assist during mid-month and monthly physical inventory
count and validation of inventory reconciliation
- Checking/validation trans-in/trans-out of stocks
- Monitoring of monthly charges of management and staff
- Verify/address reconciliation items to store
accountant/specific department.
- Prepare transmittal of documents to Head Office.
- monitor the availability of store office supplies & budget
- prepare timekeeping for both management and staff semi-
monthly and monthly
- submit hardcopies of timekeeping and leave forms of
management and regular to HR
- monitoring of Restaurant Manager's schedule
- assist Restaurant Manager's reports/templates
- records keeping
- performs additional jobs that may be assigned by superior
- assist floor control/management from time to time
Personal Collection Phils Inc.
Panapaan, Bacoor City
. General Cashier/Billing Collection
> May 2008 - December 2008
- daily cash checking and validation
- do cashiering during peak hours
- attend agents inquiries
- assist monthly inventory of stocks
- prepare transmittal of documents to head office
- daily deposit sales at nearest bank
- follow-up agents status of payment and deadline
- performs additional jobs that may be assigned from time to
time
PCI EQUITABLE BANK
Makati Avenue, Makati City
. General Clerk
> June 2000 - January 2001
- Handles auto loan inquiries
- Filing of documents
- assist supervisor on her reports
- records keeping
Innodata Phils Inc.
SuothSuper Highway, Makati City
. Image Editor
> August 30, 1999 - May 2000
- Edit journals using Adobe Photoshop
- Checking status of end product
- Reports to supervisor for approval of files
- Compilation of files electronically
OTHERS
Trainings/Seminar/Recognition:
Management Development Program 1 - Pre-requisite
training before proceeding to
June 6 - Sept 1, 2013
store level. Familiarity of stations. Overview
of shift management, know how to
handle
guest complaints. Revalidation of
KMS
(Key Management System) or entry
position.
Inspiring Leader Seminar - On how to become
an efficient as well as
April 12 - 13, 2012 effective leader.
Best RFO Nominee for 3rd & 4th quarter of 2012.
character TRAITS
. Willing to work overtime.
. Sociable and fast learner.
. Conversant of both English and Tagalog.
EDUCATIONAL BACKGROUND
College 1995 - 1999
Ama Computer College
South Super Highway, Makati City
Bachelor of Science in Computer Science
Secondary 1991-1995
Fort Bonifacio High School - Annex
Signal Village Taguig, Metro Manila
Primary 1984-1991
Camp Hamac Elem Sch.
Sicayab, Dipolog City
PERSONAL DATA
Civil Status : Married Birthday : September
18, 1977
Sex : Female Age : 35
Citizenship : Filipino Birthplace : Cabanatuan City
Height : 5'2" Weight : 125
lbs
SSS No.: 33-5042377-4
TIN No.: 908-449-906
character reference
Team Leader Ernie Carnate Team Leader Giovanie Lebaja
Convergys Alabang Convergys Alabang
Team Manager Michael Laurente RFO Annie Barcoma
Sykes Asia Inc Shakey's Dasma
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