Customer Service High School

Patrick W. Brown

**** ********* *****

Shreveport, LA 71118

Cell 318-***-****

*********@***.***

Summary of Qualifications: Eleven years of Customer Service skills, Excellent

Communication and organizational skills, Proficient in Windows XP, Vista, Microsoft

Word, and PowerPoint. I specialize in the basic troubleshooting of computers: installed

power supply, configured network printers, upgraded memory, formatted hard drive,

cloned hard drive, installed a motherboards, and cpus. I also have done basic

configuring of routers and switches on a dummy LAN. I have been training at Southern

University's Student Lab for almost two years and counting. Seven years of

Maintenance experience. (A+ certified) Working on Network +

Experience:

AT&T, Shreveport, Louisiana-July 2013-Currently still their

Service Technician

I enact with customer from all walk of life by

Setting up customer internet

I repair customer internet

I set up customer phone line

I repair customer phone line

I splice cable

I configure routers

Caddo Parish School Board, Shreveport, Louisiana-August 2012-July 2013

Temporary Computer Technician

I set up computers

I set up printers and configure them

I do basic troubleshooting with networking

Install memory

Install software

I perform imaging with windows xp and 7

I also mapped a drive to the server

I handmade Ethernet cable for use

Format hard drive

I also added hosts to the domain

City of Shreveport, Shreveport, Louisiana-September 2003-2012

Maintenance Specialist II

Maintained fire hydrants

Troubleshoot water valves

Inventoried warehouse

Trained new hires

Followed guidelines of water and sewer manuals

Located water and sewer lines

Repaired water and sewer mains

Interacted with customers daily

Data entry of work orders tickets

Flushed water lines

Brentwood Hospital, Shreveport, Louisiana-May 2000-September 2003

Food Service Worker

Assisted in cooking

Prepared meals for patients

Timely delivered meals to units

Maintained cleanliness of cafeteria and kitchen areas

Stocked supplies

set up catering events in the hospital

Assisted as needed wherever needed

Education: Southern University, Shreveport, LA I have certificate in computer Network

Technology. I am in the process of getting my associate degree in computer science from

Southern University.

Woodlawn High School-Shreveport, LA

Graduated 2000.

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