Customer Service Assistant

Location:

Posted:

July 23, 2014

Thomas J. Marinacci

Parkesburg, PA 19365

*************@*****.***

EDUCATION

Pennsylvania State University, University Park, PA Class of 2014

Smeal College of Business GPA 3.69

Bachelor Degree of Accounting

Dean’s List 6 out of 8 Semesters

WORK EXPERIENCE

Accounting Intern BrightFields, Inc. Wilmington, DE

Summer 2013

• Analyzed and reconciled planned verses actual budgets for 25 projects ranging in costs from $25,000

to $1 million

• Proofread budgets for project managers

• Conducted cross-functional communication to address discrepancies in billing

• Reconciled invoices in QuickBooks

• Tracked employee hours and wages to calculate overhead per employee

• Calculated Profitability by task using Excel

Community Assistant The Pointe, State College, PA

October 2012 to February 2013

• Collaborated with 15 employees to service 800 tenants

• Worked 20 hours per week while taking a full class load

• Compiled marketing data in corporate database

• Managed customer service communications

• Led tours for prospective tenants

Roofer GSM Roofing, Ephrata, PA

May 2012 to August 2012

• Collaborated with 20 employees on the work site

Head Cashier Dutch-Way Farm Market, Gap, PA

June 2008 to August 2011

• Managed 10 employees in front end of store (parking lot and cash registers)

• Trained 6 new employees

• Authorized, analyzed, and verified WIC checks

Cashier June 2008 to June 2010

• Maintained an average cash register accuracy of 95%

LEADERSHIP/VOLUNTEER ACTIVITIES

Octorara Football Coach July 2012

• Collaborate with 5 other coaches to teach 20 players