Denise Hurd Customer Service & Support Specialist
Houston, TX 77007 Offering an award-winning track record of customer
Home: 713-***-**** care excellence within high-volume environments that
********@*****.*** include...
Career Snapshot Veterinary Clinic - Medical Office - Audio/Video
Ten plus years of Customer Service Desk
commended performance Key Skills
in key customer
service and support
roles.
Expert in customer
care/communications,
problem solving and
relationship
building.
Proficient in
assorted databases.
ACCOMPLISHMENTS
Completed 2000
Luekemia Foundation
Marathon
Completed Navy Seals
Physical Fitness
Course
Computer Programs
Practice Fusion,
Kareo, Cornerstone,
Word,
GoogleChrome,Internet
Explorer
Mission Statement
Strive to exceed
customer/ employer
expectations by
delivering
second-to-none
service. Maintain
customer centricity
in all initiatives
and interactions,
always putting the
customer first.
World-Class Customer Service Technical/User Support
Troubleshooting/ Problem Complaint Handling
Solving Reports & Documentation
Customer Order Fulfillment
Experience
Heights Veterinary Receptionist,2012 to 2014
Clinic
Houston, TX
Village Veterinary Customer Support Administrator,
Clinic - 2004 to 2011
Houston, TX
Quality Admin. Assistant, 1998 to 2003
Publishing-Houston,
TX
Re/Max Broker Assistant/Office
Westside-Houston,TX Admin.1996 to 1998
Provided telephone, online and face-to-face customer
service/support in high-volume offices (handling an
average of 60 calls/ inquiries daily), busy retail
customer service desks and family run business'.
Performance Review Excerpts
This employee exemplifies excellent customer
service...consistently thinks outside the box and
finds creative ways to solve customer
problems...Identifies opportunities to increase
customer retention and satisfaction through the use
of up/cross-selling strategies and excellent
communication skills...well organized, with the
ability to multitask and prioritize
workload...documents in detail all interactions with
customers (2003 Performance Review,)
Handles the demands of a high-volume customer
service desk with ease...exemplary customer service
and complaint handling skills... dedicated and
reliable (1984 Performance Review)
Education
Monzono High School Albuquerque, New Mexico
Graduated 1974