Customer Service Representative

Talia Allen

**** ******* *****, ******* **, ***33 C: 713-***-**** ************@*****.***

Professional Overview

Administrative Assistant focused on driving productivity by leveraging strong front office

management skills.

Summary of Skills

Microsoft Word, Planning and Scheduling, MS Outlook, Typing Speed 40WPM,

Microsoft Excel, Results-Oriented, Proofreading, QuickBooks, Communication

Work Experience

Data Entry /Warehouse Freight Casher 01/2014 to 07/2014

St. George Logistics Pasadena, Texas

• Processes necessary invoices to appropriate office for payment.

• Process all incoming and outcoming mail

• Prepare freight reports by collecting, analyzing and summarizing all trucking information,

status, and trends

• Monitor dock for unmoved freight and run unmoved freight report.

• Enter data into AS 400 system; daily log all local delivery exceptions.

• Answer phone calls, scan driver receipts and bills of lading, manifesting freight for delivery.

• Make legal copies and scans also print blowbacks from PDF3 and file exception report and

associated delivery receipts.

• Clean the kitchen and conference rooms keep everything nice and neat

(Part Time) Cashier/Greeter 08/2012 to 12/2013

Reliant Stadium Houston, Texas

• Greet customers entering establishment.

• Accepted payment from customer and made changes as necessary.

• Main clean and orderly checkout areas.

• Provide guests with directions or other venue information.

• Act upon all comments/complaints in a prompt and friendly manner.

Receptionist/ Administration Assistant 11/2012 to 11/2013

Randstad US Houston, Texas

• Managed the receptionist area, responding to calls and assisting visitors.

• Organized files, developed spreadsheets, faxed reports and scanned document.

• Planned meetings/travel arrangement and prepared conference rooms.

• Prepare and process invoices, time sheets, expense reports, purchase requisitions.

• Draft and compose letters, complete fill in the blank contract forms and correspondence.

• Connect Desktop monitors and laptop docking station

Customer Service Representative 02/2011 to 07/2011

Vector Marketing Houston, Texas

• Recommended and helped customers select merchandise based on their needs.

• Maintain records of accounts and orders and develops prospect lists.

• Explain products or services and prices, and demonstrate use of products.

• Maintains FedEx and UPS shipping software and inventory maintenance

• Handle inbound and outbound calls from customers

General Office/ Receptionist 07/2009 to 06/2010

Anglo Suisse Offshore Partners Houston, Texas

• Handled media and public relations inquiries, and answer multi phone lines.

• Served as central point of contact for all vendors needing to gain access to the building.

• Maintain an up-to-date department organizational chart.

• Verified and log in deadlines for responding to daily inquiries.

• Filed and obtain authorizations and post payments.

• Drafted meeting agendas, supplied materials and executed follow-up for

meetings/conferences.

Education

Hotel and Restaurant Management Houston, Texas

University of Houston

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