Customer Service Medical Assistant

Marlena M. Castillo

***** ******* **** *******, ** 90650

**********@*******.*** Cell: 562-***-****

SUMMARY:

I am a self-motivated, sensible, goal-oriented individual with excellent communication and interpersonal skills. Currently

enrolled in CTA (Computer Training Academy) with a focus in Business Office Applications Specialist

HIGHLIGHTS OF QUALIFICATIONS

• Skilled in order entry using Oracle and SAP

• Experience in multi-tasking projects concurrently and problem-solving

• Quick, adaptable learner and strong follower

• Maintains confidential records with keen eye for efficiency

• Proficient in: Microsoft Office 2010 Internet, and Social Media, Keyboarding 35+ wpm, 10-key

• Able to work in a fast paced setting, under tight deadlines

EDUCATION/VOCATION:

FOUR-D COLLEGE-Colton, CA Medical Assistant (Diploma) 07/2011-03/2012

ACCOMPLISHMENTS:

• CPR, First Aid Certified (2012)

• Certificate of Academic Excellence and Perfect Attendance

WORK EXPERIENCE:

MONKEY SPORTS- Corona, CA 10/2012-Present

Internet Customer Service Specialist

Verify customer and order information for correctness, checking it against previously obtained information as necessary

Determine charges for services requested, collect payments. Inform customers of order information, such as unit prices,

shipping dates, and any anticipated delays Receive and process payments from customers, using electronic transaction

services

Shipping/Receiving Clerk

Examine and inspect products for correct size, color, quality and quantity to ensure that order specifications are met.

Prepare items for shipment. Resized and cut down boxes that are shipped via U.S.P.S, NEXT DAY and AIR. Process

orders on a daily basis to ensure on time delivery to prospective customers.

FOUR D COLLEGE-Colton, CA 09/2011-02/2012

Career Development Assistant

Assist students with faxing, updating, sending resumes via internet and email. Participated in preparing all job search,

resume & job readiness workshop packets and handouts, filed daily, observing, receiving, and otherwise obtaining

information from all relevant sources for employment

MORENO VALLEY RANCH-Moreno Valley, CA 05/2011-10/2012

Pool Monitor (Seasonal Position)

Patrolled/monitored recreational areas such as; swimming areas, lake and park. Informed residents of safety rules and

proper swim wear. Inspected areas to ensure and provide a safe environment. Assisted residents with guidance regarding

fastening safety devices and operating equipment

DBA 4 LESS INC.-Norwalk, CA 08/2008-02/2009

Clerk Typist

Computed, recorded and proofread data and other information such as records or reports, compiled, copied, sorted, and

filed records of office transactions, and other activities, communicated with customers and other individuals to answer

questions or explain information

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