Customer Service Sales

Location:

Posted:

July 23, 2014

Desiree J. Rodriguez

*******.****@*****.***

Professional Experience

Starwood 01/2011 – 03/31/2014

Customer Service Representative

Responsible for making reservations for customers in an inbound call center environment. Confirming,

modifying and/or canceling reservations and providing information regarding our properties with a focus

on reservation sales. Assisted guests with account maintenance. Peer to peer coaching to develop strong

talent. Currently working in an escalated call handling queue, assisting premier clients with any questions

or concerns.

Sunset Ridge Apartments 03-01-2010 - 07-012010

Leasing Agent

Responsible for making my own appointments and showing apartments. Follow up with appointment

showings. Organizing all documents required for lease signing. Follow up with credit checks and

generating lease signing. Acting as liaison between management office and rental office. Responsible for

total office administration. Other basic administrative duties include answering phones, filing, etc.

Palmdale SuperCycles 2006-2009

Finance Manager

Assist the store manager in establishing sales and service goals. Create and implement proactive sales and

service activities. Provide a full range of services to customers with an emphasis on customer service.

Develop and maintain relationships with customers to maximize sales opportunities. Assist clients in the

selection of products to meet their needs. Ensure compliance with operational regulations and guidelines.

Assist store manager with the day to day operations, administration and supervision of the store. Assist

with training, establish and track performance and sales goals, allocate resources, motivate and develop

team. Ensure accurate and timely processing of transactions and service orders. Manage finances

including but not limited to; payroll, accounts receivable, accounts payable and inventory management.