Customer Service Quality Assurance

Daljeet Kour

**** ****** ***

Mather, CA *****

Cell Phone: 916-***-****

************@*****.***

Objective: To obtain an Administrative Desk position.

Technical Skills:

Operating Systems: Windows 7, 2003 server, and XP.

Hardware: PC troubleshooting, installing CD and hard drives and operating systems.

Software: Software installation, and configuration, Windows XP, Vista, Linux RedHat.

Networking: Windows Server 2003, Remote Desktop Connectivity, and basic concepts.

Education:

Bachelors of Science Degree, Computer Science

Sacramento State University, Sacramento, CA

Enrolled: September 2013

Associate of Arts Degree, Information Technology/Network Security

Heald College, Rancho Cordova, CA

Graduate: July 2012

Associate in Applied Science Degree, Information Technology/Network Security

Heald College, Rancho Cordova, CA

Graduate: January 2012

Experience:

Apple Inc. (Volt) Elk Grove, CA

Technical Trainer 06/14- Present

• Train new technical techs.

• Support techs with continuous help

Apple Inc. (Volt)

Re-work Technician Elk Grove, CA

10/12 to 11/13

• Quality Assurance of phones.

• Became a technical trainer for Clamshell

Bon Appetite Folsom, CA

Cashier 05/09 to 10/12

• Receive cash, checks, and complete credit-card transactions from customers and employees.

• Make Starbuck’s coffees for customers.

AT&T Call Center (FFP) El Dorado Hills, CA

Customer Service Rep 03/07 to 11/07

• Placed orders for phone, high-speed internet (DSL), and dish.

• Qualified for floor support to help out the other reps.

Wendy’s Rancho Cordova, CA

Cashier 08/05 to 06/06

• Received cash, checks and completed credit-card transactions from customers and employees.

• Counted money to verify amounts and issued receipts for funds received.

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