Customer Service Representative
Resume:
Alesia Rutledge
Tampa, Fl *3605
******.********@*****.***
Objective:
To use my knowledge and experience to secure a position with a well established organization with a
stable environment that will lead to a lasting relationship in the field of customer service.
Experience:
Catholic Charities (Diocese of St. Petersburg)
Family Health Care Worker May 2011- Current
• Responsible for providing support and assistance to residents.
• Participate in case conferences and writes-ups relating to resident behaviors and related issues.
• Records and maintain pertinent information, according to the program guidelines, regarding
resident needs, concerns, and present this information to the Program Manager.
• Maintains logs on each family and communicates pertinent information to the next shift’s family
healthcare worker.
• Answer phone calls and direct phone calls as needed.
Global Cash Access ( Hard Rock Casino) October 2009- August
2010
Cashier
• Customer Service
• Processing Credit Card Advances
• Check Cashing
• Receiving Western Union Funds
• Cash Handling
• Title 31
Seven One Seven Parking Enterprises September 2007-
October 2009
Parking Lot Attendant
• Customer Service
• Cash Handling
• Directing customer on where to park
A-1 Temps August 2006- July 2007
Mail Sorter
• Sorted mail by alphabetical order and zip codes
Rapid Staffing March 2006- June 2006
Housekeeping
• Replaced guest supplies
• Mopped/ Swept
• Changed Linen
• Sanitized guest rooms
Verizon August 1988- November
2005
Customer Service Representative
• Handled inbound sales calls
• Established new phone service for customers
• Provided billing support
• Explained services and products
Education:
Chamberlain High School, Tampa, Fl
Diploma
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