Customer Service Representative

**** ******* ******

Charlotte, NC *****

704-***-****

980-***-****

***.***@***.***

CYNTHIA MURPHY

SKILLS & ABILITIES

• MS PowerPoint

• Windows 7 & 8

• Excel

• Word

ADMINISTRATIVE ASSISTANT, CHRISTIAN LIFE BAPTIST CHURCH

EXPERIENCE

07/1997-07/2011

Prepared newsletters, letters and bulletins, answered phones, and other various duties.

CUSTOMER SERVICE REPRESENTATIVE, CREDIT SYSTEMS INC.

05/1995-12/1998

Responsible for trouble shooting and decision making, heavy inbound calls, resolved customer issues

concerning utility bills.

BILLING CLERK, AT&T BILLING CENTER

04/1992-05/1995

Inbound call center, managed customer calling card accounts.

TELEPHONE INFORMATION REPRESENTATIVE, GREYHOUND INFORMATION

CENTER

08/1986-04/1989

Inbound call center, assisted customers in the USA and Canada with fares, schedules, etc. as

requested. Utilized CRT.

EDUCATION EAST CLARENDON HIGH SCHOOL, DIPLOMA; TURBEVILLE, SC

AUTOMATION MACHINE TRAINING CENTER, KEYPUNCH & COMPUTER

OPERATIONS CERTIFICATE; KANSAS CITY, MO

STRAYER UNIVERSITY, BUSINESS ADMINISTRATION BACHELOR’S DEGREE;

ELIGIBLE FOR GRADUATION 2016

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