Customer Service Technician

DONALD DOZIER

*** * ******** ***, ****** Stream, New York 11580

Phone: 347-***-****

Email: ******.******@*****.***

PROFILE: Effective team member who is comfortable with leading or collaborating, with a proven record of reliability and responsibility. Able to think independently and quickly resolve problems. Well versed in assembly language programs and operating systems.

TECHNICAL KNOWLEDGE:

Computers:

Windows XP Software/Hardware Installs Networking Technology

Microsoft Outlook PC Troubleshooting Oracle

Electronics:

AC/DC Electronics Switching Power Supplies Regulators

Soldering Techniques Assembly Techniques Transformers

Function Generator Loading Power Supplies Parallel Circuits

Series Circuits Digital Multimeters Oscilloscope

WORK EXPERIENCE:

Restaurant Technologies Inc., Long Island, New York

Installer/Service Lead Tech 2006-2014

Install, test, and maintain cooking oil management system in restaurants. Repair equipment as needed. Work with customers to ensure satisfaction with system and train customers on correct use of system. Collaborate with team for efficient and timely installation.

Triwire Communications, Brooklyn, New York

Installation Technician 2005-2006

Install, repair equipment, perform disconnects, reconnects, relocation, and change of service for customers. Inform customers in regards to use of cable TV, modem and cable phone equipment and software applications.

Nielsen Media Research, Oradell, New Jersey 2001-2005

Field Representative

Install, repair, test and maintain metering equipment in residential homes for ratings and marketing purposes. Troubleshoot TVs, VCRs, cable converters, satellite dishes, and gaming units. Alter devices when faulty. Work individually on scheduled calls. Provide support in a team of four or more on installation calls.

XS New York, Inc., New York, New York 2000-2001

Electronic Technician

Utilized equipment schematics for installation, testing and evaluation of PC hardware and software. Constructed, maintained and repaired laser tag equipment. Troubleshoot and repaired electronic virtual reality games. Built and maintained Intercard LAN networking system.

Banana Republic Inc., New York, New York 1999-2000

Stock Lead

Supervised staff of evening stock employees. Maintained, constructed and moved displays to various locations on the sales floor. Handled merchandise shipping and receiving. Utilized computerized scanners.

Luminator Inc., New York, New York 1997-1998

Field Maintenance Technician

Utilized equipment schematics in technology repair work. Installed, tested, evaluated and repaired PC hardware and software. Provided excellent and efficient customer service to clients.

EDUCATION:

DeVry Institute of Technology, Long Island City, New York 2001

Associate Degree in Electronics and Computer Technology

Completed over 600 hours of hands-on laboratory experience in computer applications, programming

concepts, operating systems and electronics courses.

GPA: 3.10/ 4.00

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