Customer Service Representative

Anthony F. Antonellis

*** **** **** **, *******, TX 78602

*** - *** - ****

*********@*******.***

Objective

Obtain a position where I can maximize my multi-layer of management skills, quality assurance, program

development, training experience, and customer service. I thrive in a challenging and evolving work environment.

Qualifications

Manager with extensive experience and knowledge in sales.

Self-Starter, organized, analytical, detail oriented, and professional.

Ability to work with others to attain team goals.

Professional Experience

2012-Present Lowe’s Midlothian, VA

Department Manager

Managed $1m+ of inventory and a crew of three

Helped with daily operations of store needs

Handled customer service discrepancies

2005-2011 Lowe’s Palm Beach Gardens, FL

Product Service Associate

In-store maintenance of products, displays, and signage

Execute assigned product service projects and tasks

Communicate safety concerns and inventory issues with managers

Senior Customer Service Representative

Resolving customer concerns; ensuring customer satisfaction

Equipment Certified- Forklift, and Reach Truck

Maintain and track inventory through Genesis

2001-2005 United States Navy Veteran San Diego, CA

Operation Specialist

Served in Operation Iraqi Freedom & Operation Noble Eagle in Afghanistan

Track Data Coordinator: Tracked, updated and showed a clear picture for the Air Defense Commander for

all air traffic operated in the Persian Gulf.

Tactical Information Coordinator: Supervised collection and dissemination of data designated to the air

space for the entire battle group.

Damage Control Man: thorough knowledge of all systems for fire suppression and activated personnel to

their station.

Officer of the Deck: Managed entire security of the ship, protected the safety of entire vessel and the

welfare of the crew.

Education

Palm Beach State College Palm Beach Gardens, FL

* Associate in Arts Degree; GPA 3.8 2007

* President’s List of Honor 2007

* Dean’s List 2006

Certificate of Completion - Military Leadership Training Course 2001-2005

References

References are available on request.

Contact this candidate