Manager

Roy Valdes

**** ** **** ***. *** #* Ft. Lauderdale Fl. 33304

954-***-**** E-mail: opus349 @gmail.com

Objective:

To obtain a long-term business relationship with an organization that rewards initiative and offers opportunities for advancement; whose mission statement and goals are similar to my own.

Education:

March 2009 – Present: Nova Southeastern University, Davie, FL., Master in Human Resource

Aug. 2006- Feb 2009: Nova Southeastern University, Davie, FL., Bachelors in Business Admin (GPA: 3.00)

Jun. 1988 – Jun. 1991: United States Army National Guard, Ranking E6 Staff Sergeant

Employment History:

Nova Southeastern University, Davie, Fl.

Mail/Sort & Research Supervisor (July 2008- Present)

Responsible for providing overall supervision of the mail, sort and research staff while working with the director in meeting the goals and objectives of Enrollment Processing Services. Ensure quality control of documents and provide training and direction as required. Provide answers and direction to inquiries from Centers in support of the admissions process.

Recovery Specialist (Jan 2006- July 2008)

Collection of outstanding tuition balances. Prevent financial dismissal of students due to past due status; worked with Financial aid to aid their process in assisting students fund their education. Maintain communication with outside vendors. Coordinate various stages throughout the recovery process with emphasis on personalized contact with students.

Knowledgeable Solutions, Coral Springs, Fl.

Owner/Operator (April 2005 – 2008)

Operate industrial pressure washing equipment. Maintain business operations, including new proposals, billing, all sales and marketing.

United Stor-all, Coconut Creek, Fl.

Assistant Manager (May 2004 – April 2005)

Duties consisted of sales inquiries, rentals, phone calls, customer service, and general clerical work.

Maintain cleanliness of facility.

Tri-County Services, Inc., Davie, Fl.

Operations Manager (Oct. 2001- April 2005)

Oversee operations (daily & overnight shifts), sales, mechanics and front office. Duties consisted of payroll, route scheduling, staff scheduling, customer services, hiring/training new staff, sales, inventory control, including parts and fuel. Organize new business accounts via direct telephone, internet and mail correspondence. Provide short staffing coverage.

Languages:

• English & Spanish

Skills:

• Data entry

• Windows 95, 98, ME, 2000, XP and Vista

• Microsoft Word, Excel, Office (2000, 2003 and 2007) and Outlook

• E-mail and Internet resources

• BANNER

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