Quality Assurance Customer Service

DENNIS GRIFFITH

*** ****** *****, ******, ***** *8108 210-***-**** **********@****.***

EXPERIENCE

FLIGHT TIME

Total Time 3100 Pilot in Command 1450

Multi Engine 1800 Second in Command 1570

Jet Aircraft (SIC) 160 Turbo Prop 70

Jet Simulator 1550 Single Engine Piston 1300

Actual Instrument 140

CERTIFICATES, SKILLS & RATINGS

Airline Transport Pilot (FAA) Excel, MS Office, SAP

Airframe and Powerplant mechanic. (FAA) Access, Powerpoint

CE 650 / 500 / 560XL PIC Type Rating AS9100, ASQ Certified,

SA 227 Type Rating EMB 145 SIC Type Rating Certified, EADS Quality Auditor

BK 117 C2 Airframe course (Eurocopter training program) Conversant in the French language

EDUCATION

B.S. in Aviation Technology, Avionics concentration

Embry-Riddle Aeronautical University. Daytona Beach, Florida. April 90

A.S. in Aviation Technology, Maintenance concentration

Andrews University Berrien Springs, Michigan. June 86

Flight Safety San Antonio

Second in Command Pilot / Customer Service - San Antonio, Texas September 2011 –

First Officer duties for initial and recurrent international and domestic clients in Citation S2, Bravo, Ultra, 650, Excel, aircraft simulator. Train with and to US Military, Customs Border Patrol, FAA, EASA, Transport Canada pilot requirements and standards; perform flight training record keeping and auditing, coordinate approved courseware material is available for training, assist the Director of Standards in the maintenance of Part 142, 135 and 91 compliance Training Center Evaluator training records.

American Eurocopter

Quality Engineer - Grand Prairie, Texas, April 2009 – September 2011

Internal, external system & special process audits, review RFQ contracts of new clients, STC modifications, MRB coordinator of discrepant material, dispositions, monitor trends & recurring discrepancies of major suppliers: feedback of in service aircraft customer squawks to production. Advise the Director of Quality Assurance of any major quality events or deficiencies.

Aero Tek Temporary Services (Contractor)

Quality Analyst - San Antonio, Texas, August 2008 – Oct. 2008

Auditing of quality & maintenance records, Airworthiness Directives & Service Bulletins for military aircraft programs.

Contract Pilot / Lineman / Simuflite CAE / American Eagle

Contract Pilot - Dallas, Texas, April 2007 – April. 2008

Contract pilot in Citation 550/560/650: First Officer duties Citation aircraft and simulators.

Co Pilot EMB 145.

Mooney Airplane Company

Manager Supplier Quality - Kerrville, Texas, August 2004 – April 2007

Manage quality department: supplier control, special processes, investigation and resolution of discrepant vendor parts and warranty returns. Procurement liaison; process improvement, monitor supplier performance and trends. Delivery coordinator, customer demonstration and ferry pilot; advise the Director of Quality Assurance of any major quality events or deficiencies.

Cessna Aircraft Corporation

Quality Engineer / Regional Sales Manager - Sacramento, CA. Jan. 2001 – Sept. 2003

Track supplier discrepancies and customer squawks, quality escapes: implementation of quality process base improvements. Regional sales & customer support of prospective buyers of corporate aircraft and financing. Foster relationships; secured and close financing for piston and cabin class jet aircraft for individuals and corporations. Develop new leads cold calls and serviced existing clients.

Sino-Swearingen Aircraft Company

Procurement Quality Assurance Engineer - San Antonio, Texas, April 1998 – Jan. 2001

FAA conformity inspection coordinator, for Part 23 aircraft type certificate program: discrepant material coordinator and purchase order approval, performed quality audits; maintain type certificate manual, approved suppliers listing.

Messier-Dowty

Final Assembly Inspector / Source Inspector - Montreal, Quebec, Oct. 1994 - April 1998

In process and final assembly inspection of complete landing gear assembly, source inspection: supplier quality system and special processes audits, engineering, procurement liaison, first article conformity inspection of military, commercial landing gear systems and components. Transport Canada Airworthiness Inspection Representative of landing gear systems and aeronautical products for export.

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