Customer Service Representative
Resume:
L ainacarolyn Laineduberceau
Willing To Relocate
954-***-**** ********@*****.***
QUALIFICATIONS
Appointed Florida Notary
Licensed Community Association Manager CAM43469
Speak Read and Write Spanish
Excellent verbal communication and mathematics skills
Goal oriented, self-starting recognized as “Total Quality Customer Service Professional”
Capable of staffing, training, motivating, and supervising employees
Detailed orientated, capable of prioritizing, multi task, and provide analytical problem
solving.
Ability to prepare and evaluate financial reports, including disclosure notes and
statements
Over five years’ experience in banking, sales, customer service, and administrative support.
Expert knowledge using;
Microsoft Word, Excel, Power Point, Access, Publisher, Outlook
Oracle, PeopleSoft, QuickBooks, SAP, ERP
EDUCATION
Master of Science in Information System Technology January
2015
Nova Southeastern University (NSU) Fort Lauderdale, FL
GPA: 3.9
Bachelors of Administration in Business Management Dec 2010
Florida Atlantic University (FAU) Boca Raton, FL
Minor: Accounting
P ROFESSIONAL EXPERIENCE
Public Storage July 2013-
Jun 2014
Property Manager/ Customer Service Weston, FL
• Assisted reservation and walk-in customers in person and on the phone in renting storage units,
understanding the lease terms, fees and insurance and completing lease agreements.
• Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each
unit is secure or ready to rent along with verifying, balance cash drawer and preparing daily deposits .
• Work in one or more locations, independently or with another manager district manage to ensure the
appearance of the property, exceed all company’s sales expectations.
• Performed weekly audits, verified the accurate and timely daily deposits and Rectified discrepancies.
• Managed employee files and records in order to track and process all timesheets for payroll and
provide accurate payments to employees, unions, and federal/state taxes.
Hotwire Communication Oct 2012- June
2013
Customer Service representative/ Technical Support Boca Raton, FL
• Assisted 35- 42 customers daily regarding service outages, billing, sales, and troubleshooting while
remaining abreast on current promotions, service contracts and internal procedures related to
company’s account.
• Deescalated customer calls by providing first call resolutions which restored customer’s confidence
by creating ownership, handling customer’s disputes, inquiries, and maintaining good consumer
rapport.
• Exceeded expectations for performance reports regarding call quality, attendance, call duration, and
documenting accounts.
• Evaluated tasks performed by employees while servicing customer needs. This activity was
the input for identifying key business system processes needed for operations.
• Identified CMS suitable pre-package software for managing customer services.
• Piloted a mini project to identify effective marketing techniques in relation to customer
internet usage in an effort to reach a broader client base.
Paramount Vending Nov 2011- June
2012
Customer Service representative / Data Entry Pompano Beach, FL
• Retained and expanded new and existing customer relationship by providing a positive experience,
by profiling and assessing customer needs, and recommending and selling appropriate products and
services.
• Provided outstanding service to each internal and external member as defined by service standards
and promises
• Coordinated the prompt handling of all customer requests including, but not limited to, order entry,
preparing correspondence, pricing, expediting, billing, order maintenance, record filing, account
documentation, credit and claims.
• Processed vendor invoices for payments and customer billings for works in process. Entered
appropriate journal entries and general ledger adjustments to maintain company file.
Office Depot Dec 2010- Nov
2011
Customer Service Specialist/ Sales Associate Boca Raton, FL
• Replenished inventory and monitor customers' activities to reduce shrinkage.
• Handled POS transaction with various tender and contractual agreements .
• Utilized sales techniques in interacting with every customer in zone (i.e. furniture, Tech, and others),
to drive incremental sales opportunities and ensure customer’s shopping needs are met.
• Responsible for performing merchandise-related activities such as planogram, merchandising, and
price changes.
Accounting Student Association - Florida Atlantic University
Jan 2010- Aug 2011
President /Event Coordinator
Boca Raton, FL
• Planned overall organization strategic plan, operational plan, fiscal plan, and succession plan.
• Responsible for maintaining recruitment and development, schedule agendas, training, new
positions, and active recruiting.
• Reviewed reports and complaints generated by board members and implement solutions.
• Motivated and coach members to ensure a positive work environment and encourage
individual development and success.
Bank Atlantic March 2005- Oct
2009
Customer Relations Specialist/ Internet Analyst II Fort Lauderdale, FL
• Maintained above expected sales quota, retention, and cross selling initiatives.
• Responsible for the daily review of overdraft, uncollected and significant balance change reports .
• Responsible for ensuring individual actions do not lead to Bank operating losses as well as escalating
potential concerns that could lead to bank loss to appropriate supervisor.
• Answered up to 100 incoming calls per day follow up with fax, e-mail or mail call center forms.
• Reconciled company accounts including but not limited to company operating and payroll bank
accounts, accounts receivables & payables, bank loans, and Line of credits.
REFER ENCES
Available on request.
REFER ENCES
Eddie Thurman
Property Manager
Public Storage
2715 S Commerce Pkwy
Weston, FL 33331
Anthony Solomon
Customer Service Supervisor
Hotwire Communications
6701 Congress Ave
Boca Raton, FL 33069
Cardeen Eugene
Customer Service Supervisor
Paramount Vending
1431 SW 31st Avenue
Pompano Beach, FL 33069
Joanne
Store Manager
Office Depot
8095 Glades Rd. Suite A-1
West Boca Plaza
Store # 91
Boca Raton, FL 33434
Henrick Vicent
Manager
Muti Wifi
Ave dos Navegantes nº255,
Loja 12,
Porto Seguro, BA 45810
Sam Mullings
Former President
Florida Atlantic University
777 Glades Rd.
Boca Raton, FL 33437
Ameel Baptiste
Owner
Leema Auto Shop
3670 NW 26th Ct.
Davie, FL 33024
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