Senior level Operations Manager
Resume:
Aleksandra Bogdanovi?
*, ******* ****** **. +381*********
***** ********, ****** **********.**********@*****.***
SENIOR LEVEL OPERATIONS MANAGER
14+ Years' Restaurant and Hotel Operations Experience
Public and Private Businesses with up to EUR 2Mil in Revenues
High Growth and Established Companies and Start up Ventures
Diploma in Hotel management, IHTTI, Switzerland
MSc in Operations and Supply Chain Management, University of Liverpool, UK
- Participative management professional with ability to deliver a World
class service / customer care, customer relations and satisfaction
- Strong Relationship and Change Management skills
- Project planning and development involving scheduling, forecasting,
pricing and cash flow analysis
- Superior business sense and analytical skills
- Effective and efficient decision making
- Multi-unit operations management
- Progressive leadership experiences with problem solving capacity
(complaint handling including); results focused, entrepreneurial and
pragmatic
- Team building, staff motivation and recruitment / training capabilities,
staff retention
- Leading teams to make optimal use of their knowledge and expertise
- Excellent interpersonal communication/Vendor sourcing and negotiating
- Food, labour, marketing cost controls
- Inventory control
- Problem solving abilities with enthusiasm for surpassing financial and
service objectives through combination of impeccable service delivery,
lean operating methods and incentive driven rewards for team achievements
- Motivated by challenge and constantly committed to achieving standards of
excellence
- Corporate player inspired by corporate goals and philosophy
- Proven ability to adapt to an ever-evolving work environment along with
new systems
Available for travel and relocation.
Core professional skills and competencies:
Operations Management, Leadership abilities, Multicultural Environments,
Managing Change, People Management, Facility management, Problem solving,
Project Management and Analytical skills
Personal qualities: Ethics, loyalty, communication, leadership abilities,
creativity and innovativeness
Relevant Experience
CONSTANTINE THE GREAT doo Belgrade,
Serbia
(Privately-Held Hotel Company - pre-opening of a 5* rated hotel in the
centre of the State Capital)
Current project position - Executive Director/ Pre-opening Manager
(September 2013 / Current)
Organisation of a single hotel unit of 50 rooms and a restaurant,
conference room, bar, and wellness centre; Composed various analysis and
business plan to secure financing of the new project from different banks
and funds; Constant cooperation with local authorities, legal offices and
accounting entities; Supervision of pre-opening activities to ensure
implementation of developed company standards.
Key achievements:
- Implementation of entire set of policies and procedures/company
standards within the hotel
- Complete project and finance planning for opening of the hotel
ALBERGO doo Belgrade,
Serbia
(Privately-Held Hotel Company running a 3* rated hotel with up to EUR
700.000 in annual revenue)
Current position - General Manager (July 2013 / Current)
Organisation of a single hotel unit of 18 rooms and 2 restaurants in the
centre of the state capital; Financial and project planning regarding
opening of the second hotel (5*rating); Recurring estimation of annual
occupancies and financial projections; Introduced, implemented and
successfully administering HACCP Food Safety international standard,
certifying food outlets; Constant cooperation with local authorities, legal
offices and accounting entities; Supervision of operational processes to
ensure implementation of developed company standards.
Key achievements:
- HACCP implementation
- Grew business from EUR 400.000 to EUR 750.000 in annual revenue within
3+ years
- Complete project and finance planning for opening of the second hotel.
ALBERGO doo Belgrade,
Serbia
Earlier position - Hotel Manager (July 2004 / September 2011)
Developed, opened and operated a single hotel unit of 18 rooms and a
restaurant in the middle of the old town of Belgrade; Composed initial
business analysis and plan, obtaining early funds from a bank; Purchased an
adjoining building, extending the hotel by another restaurant; Established
procurement and outsourcing policies, as well as operational practices;
Established production standards of efficiency, minimum waste and maximum
utilisation of resources (particularly in the kitchen); Coordinated with
procurement officers to ensure smooth supply of materials; Ensured
compatibility of the organisational structure and made sure all vacant
positions are filled in coordination with HR manager; Developed and
supervised maintenance programs; Developed and implemented safety
procedures.
Key achievements:
- Positioning of the first privately owned 3*hotel on the local market;
- Grew business from zero to EUR 400.000 in annual revenue within first
3 years;
- Organised a purchase of an adjoining building to open another hotel
restaurant;
- Developed strategy, organisational structure, procedures, job
specifications and job descriptions.
SKILLS doo Belgrade,
Serbia
(Privately-Held Consulting Company with up to EUR 400.000 in annual
revenue)
Account Director/ BAR-Secretary of bartending Association (January 2004 /
July 2004)
Coordinated activities of the BAR association; Organised National
competition for the year 2004/2005; Attended and educationally benefited
from the company's main consulting sessions on HR and communication skills.
Key achievements:
- Organised National Bar tending competition 2004/2005;
- Gained insight into issues: communication, team spirit, employees
efficiency and loyalty, barriers between team members, cooperation;
CBA CLUB doo Belgrade,
Serbia
(Privately-Held Restaurant/Club Company with up to EUR 200.000 in annual
revenue)
Club Manager (December 2002 / December 2003)
Developed, opened and operated a single club unit of 5 chambers and a
restaurant; Composed various analysis and business plan, securing financing
from different banks and funds; Organised over 300 various events from
fashion shows to stylish weddings in one year;
Key achievements:
- Positioning of the club in the local market as one of three exclusive
event venues
TENNIS CLUB GEMAX doo Belgrade,
Serbia
(Privately-Held Construction Company holding private professional tennis
club with up to EUR 2Mil in annual revenue)
Restaurant and Club Manager (August 2001 / December 2002)
Operated a professional tennis club with a restaurant; Organised F&B and
offstage processes during four ATP Serbian Open tennis tournaments;
Organised series of events from BMW Series 7 and Volvo truck promotions,
over Fashion week fashion shows to various celebrations and promotional
events; Operated the tennis club with its side services and sports-
equipment shop.
Key achievements:
- Organisation of highly ranked tennis tournaments and prestigious
social events
GA doo, International Trading Company
Belgrade, Serbia
(Privately-Held Company)
Business Coordinator (November 2000 / August 2001)
Marketing activities and presentation of SIA Abrasives' products on the
local market; Organisation and setup of a stand on an International
Construction Fair in Belgrade, May 2001
Key achievements:
- Participation and setup of a stand on an International Construction
Fair
DANUBE TOURIST / Hotel Enterprise METROPOL
Belgrade, Serbia
(Public Enterprise for Hospitality and Tourism with up to EUR 2Mil in
annual revenue)
Assistant General Manager, Bureau for Strategic Tasks (January 1999 /
November 2000)
Undertaking specialised tasks regarding strategy of the biggest hospitality
entity in the country; Assisted operations of 3 hotels and 2 restaurants
that were part of the hospitality enterprise; Ran specialised Media centre
(International Service Centre) for international journalists during crisis;
Developed the company's Privilege Card system; Participated in takeover of
the company by the largest at the time, public insurance company Danube
Insurance/Danube Tourist.
Key achievements:
- The first Management position in the career - Executive Director of
the International Service Centre
- Assisting operations of destroyed hotel (Hotel Jugoslavija) during
bombing of Serbia in 1999
Additional Experience
Aug.98-Dec.98 Weekend assistant bar tender, Club "Stardust",
Jan.98-July. 98 Neuchatel, Switzerland
Training in Front Office, Hotel "Jugoslavija",
Jan.97-July 97 Belgrade, Yugoslavia
1994-1995 Service training, Hotel Royal Savoy, Lausanne,
Jun.92-Oct. 93. Switzerland
WTO, Practical part of studies at IFAM, Belgrade,
Yugoslavia
Bar manager, Cafe Aquarius, Bar, Montenegro -
Yugoslavia
Education
2008 - 2012 Master of Science in Operations & Supply Chain
Management, University of Liverpool, UK
1998 IHTTI Diploma in Hotel Management, IHTTI School of hotel
management, Neuch tel, Switzerland
1997 2nd year, Certificate in Hotel Operations, IHTTI
1996 1st year, Certificate in Catering Management, IHTTI
1994-1996 IFAM- Certificate in Financial Management
1993 Technology, Belgrade University, first year, Yugoslavia
1989-1993 XIV Belgrade Gymnasium, High School Diploma
Personal interests
The First Certificate in Food Safety, The Royal Institute of Public Health
and Hygiene
HACCP Standard
Intensive computer user (Word, Excel, M.Outlook, Fidelio, BarMan,
Pantheon, Hotsoft; Internet and e-mail user etc.)
Member of Rotary Club Beograd Centar, founder member since 2004, Past
President 2004/2005
Secretary of the National Bartenders Association - BAR, which is a member
of IBA - International Bartenders Association
Founder member of Rotaract Club Beograd Centar, sponsored by Rotary Club
Beograd, Yugoslavia, 1994-2003; Past President Rtc Beograd Centar
2000/2001
Member of student HCIMA, United Kingdom, 1998-1999
References
?eljko Srednji, Ministry of finance and economy, Republic of Serbia, phone
Placide Machoud, Ex Owner and Director of Albergo doo, Belgrade, Serbia,
phone +381*********
Pero Radovanac, Director of Albergo doo, Belgrade, Serbia, phone
Dragan ?or?evi?, President of BAR, Bartending Association (IBA member);
Owner and Director of Skills doo, Belgrade, Serbia, phone +381********
?or?e Antelj, Owner and Director of Gemax doo., Belgrade, Serbia, phone
Jovan Vukoti?, General Manager HE Danube Tourist, Belgrade, Serbia
Terrence McCusker, Mentor, IHTTI School for Hotel Management, Neuchatel,
Switzerland, +447*********
Veljko Simi?, Director (Jun, 1998), Hotel "Jugoslavia", Belgrade,
Yugoslavia
Jean-Claude Getaz, Director (Jun, 1997), Hotel "Royal Savoy", Lausanne,
Switzerland
Jarrod Coburn, Bar Manager (Dec, 1996), Hotel Eurotel, Neuchatel,
Switzerland
Languages
Native Language Serbian
Other Languages English - Native or bilingual proficiency
Croatian - Native or bilingual proficiency
Russian - Limited working proficiency
French - Elementary proficiency
Drivers Licence
Category B
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