Customer Service Management
Resume:
Manikandan. G
Gnanamoorthy nagar,
Ambattur, Chennai – 600053
Email: ****************@*****.***
Mobile – 994*******
Senior Coordinator, Customer Service having 5 + Years of experience in
shipping and logistics
Position Summary
Responsible for Export &Import process freight content management.
• Having 5 +years of experience in shipping and logistics.
• Ability to work professionally and effectively in a team.
• Working as Senior Coordinator Customer Service executive.
Professional Experience
Hapag-Lloyd Global Services Pvt.Ltd – Chennai (July 2008 – April 2014)
Role : Customer Service.
Designation : Senior Coordinator.
Job Description
• Manifestation of Shipping Instructions received from Shippers, Freight forwarders &the front offices.
• Index & Sorting of the Shipping Instructions, from the Customers.
• Creations of customer codes (Customer Database).
• Ensuring AMS, ACI and other country specific requirements are complied.
• Contact customers for missing manifest instructions by way of global communication systems.
• Approving and validating manifest corrections in shipping documents for sailed vessels and future vessels.
• Ensuring bill of lading and invoice copies are released to customers, once vessel sailed from loading port.
• Follow-up for SI & Shipping doc & mailbox handling.
• Monitoring the performance of the team members on daily basis.
• Preparing MIS report and daily report and same send to management on time to time
Roles and Responsibilities
• Audit processed Bill of Lading and mentor/train the new joiners.
• Impart Process training to new team members.
• Organize, conduct weekly team meetings & provide weekly status to top management for review.
• Coordinate with supervisors and find optimal solutions for issues raised in terms of the process.
Achievements and Recognitions
• Received recognition and appreciation from the management team for achieving highest level of vessel closures for 3 consecutive months.
• “Danke Sehr Award “(continuous 100% accuracy for 15 weeks).
• Have been chosen to be an active member for the Business Continuity Process.
• Have been part of a Team, which got the “Best Team Award”.
• Scored 100% marks in Mathematics in 2003 SSLC Public Examination.
Scholastic Credentials
• B.Sc. Computer science in Mar Gregorious College of Arts and Science,
Madras University, Chennai Year: 2005-2008 with 64%.
• Higher Secondary in Sir Ramaswami Mudaliar Hr. Sec. School, Chennai Year 2004-2005 with 62%.
• Secondary in Sir Ramaswami Mudaliar Hr. Sec. School, Chennai Year 2002-2003 with 82%.
Skills
• Package - MS - Excel, MS – Word, MS-PowerPoint.
Interest & activities
• Listening to music, cricket, playing Ball Badminton (district player).
Personal Information
Date of Birth : 12.01.1988
Sex : Male
Languages Known : Tamil, English & Malayalam
Nationality : Indian
Marital Status : Single
Passport No : J8089355
Declaration
I hereby declare that all the above details are true and correct to the best of my knowledge.
Yours Cordially,
Place: Chennai G.Manikandan
Date:
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