Customer Service Manager

David Murphy

216-***-**** **********@*****.*** 3361 Berkeley road Cleveland Heights 44118

Objective

To obtain a position that will allow me an opportunity advance and grow with the company

Experience

ROI SPECIALIST II, HEALTHPORT TECHNOLOGY 2003-2014

* Scanned medical records for patients and lawyers

* Hard copy medical records for legal department

* Trained new employees on software, policies, procedures and HIPAA regulations

* Data entered medical request into the esmartlog system

* Handle customer service calls for lawyers and patients

STORE MANAGER, SWING MANAGER, MAINTENANCE, MCOPCO OHIO 1993-2003

* Manage weekly P and L for restaurant

* Manage weekly labor schedule for the managers and crew

* Trained managers and crew for growth and quality service within the restaurant

Education

Remington College, Cleveland, Ohio Associate of Applied Computer Science, 2004

Jane Addams B.C.C., Cleveland, Ohio - General Education Diploma, 1992

* Computer Repair Certificate

Skills

MS Office, Adobe Creative Suite, PHP, ASP, WordPress, Windows, 2000+, Internet

Programming, Computer repair training, Basketball, Scanner operations, Fax operations,

and Copier operations

References

Furnish upon request

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