Customer Service Manager
Resume:
Kathy M. Frangipane
***************@*****.***
Profitable Negotiations . Tenant Relations . Owner Satisfaction
PROPERTY MANAGER
SUMMARY OF QUALIFICATIONS
. Professional with over 15+ years' experience in residential and
commercial property management
. Day to day management of 1,100+ residential units, commercial spaces,
offices and sponsor units
. Recruit all building personnel; oversee their duties ensuring their
best performance
. Hire all construction contractors, licensed plumbers and electricians
. Supervise all apartment renovations, roof, boiler and elevator
replacements, etc.
. Obtained permits and various licenses need in everyday operations of
Real Estate Properties
. Expert in contract negotiation, slashing up to 20 and 30% of
construction costs
. Preparing and renting vacant apartments, maintain a 100 percent
occupancy rate
. Filed applications for rent increases based on Major Capital
Improvements and obtaining orders for rent increases
. Extensive L & T court experience, resulting in over a 90% favorable
outcome of all cases
. Work closely with Insurance Companies, overseeing all inspections and
processing all claims
. Attending hearings as need with 32BJ, corresponding with all City
agencies as needed
. Provide expert tenant and client care in a professional manner
. Preformed all credit checks and background checks on prospective
tenants
. Handling tenant complaints and emergencies on a daily and evening
basis
. Organized repair work for violation removal
. Participated on three CO-OP Boards
. Filed and obtained J-51 benefits
SKILLS
. Contract & Lease Negotiations
. Market Research Analyses
. Safety & Building Code Compliance
. Vendor Service Management
. Business Development
. Furnish Monthly Reports
. Administration and Management
. Customer Service
. Building Inspections
. Maintenance Coordination
. Oversee Construction Projects
. Credit Checks
. Background Checks
. Recruitment
TECHNICAL PROFICIENCIES
. MDS-Multidata Service Real Estate System
. Microsoft Word Work Office Outlook Excel
. Rent Manager
Kathy M. Frangipane Page 2
***************@*****.***
EXPERIENCE
Diversified Realty Advisors Summit, NJ March
2012 - Present
Property Manager
. All phases of management, from construction to occupancy to maintain a
Luxury Residential Apartment Complex, including but not limited to,
long term and daily maintenance coordination, overseeing office and
building staff, vendor establishment, contract negotiation,
preparation of reports, market outreach, advertising and leasing
management.
A.J. Clarke Real Estate Corporation, NY, NY Nov 1994 -
Jan 2012
Property Manager
Day to Day Management of 52 Multiple Dwellings, consisting of 1,191
residential apartments, 31 commercial spaces, offices and 86 sponsor
units. Bi-weekly building inspections. Recruited all building personnel
and contractors. Supervised all apartment renovations, construction
projects, and building repairs including roof, boiler and elevator
replacement. Sponsor member of CO-OP Board. Extensive L & T court
participation, 32BJ hearings and obtaining permits from DOB. Handled all
tenant relations and building emergencies on a daily and evening basis.
Maintained a 100% occupancy rate.
Katz Realty Group, NY, NY March 1988 -
Nov 1994
Assistant Property Manager
. Responsible for 1,192 stabilized apartments, 415 Controlled
apartments, 91 cooperative apartments 51 office and commercial space
leases
. Administrator of vacant apartments, sublet arrangements and over 130
garage rentals
. Liaison with SCRIE for 160 apartments. Filed and obtained J-51
benefits.
. Participated on two co-op boards
EDUCATION AND CREDENTIALS
Extensive business and real estate courses
New York Licensed Real Estate Sales Person
Contact this candidate