Customer Service Representative

Location:

Posted:

July 20, 2014

Ja’ Lisa R. Watson

Objective: Customer Service Representative

Work History:

• Customer Service Representative, Xerox business process outsourcing and customer service

Sept 2011 – Present

Provided consistent and accurate info to adjudicate claims

Place/check benefit override per plan design

Provided accurate and consistent information in a timely manner with one call resolution

When the pharmacy calls about rejecting claims I research per company policy and provide the

pharmacy with correct processing information to adjudicate claims.

I assist other agents with their issues.

Provide member and or pharmacy benefit structure as in brand, generic, or formulary copays, as well

as deductibles and max out of pockets.

Placed and checked order status with Mail Order.

Contact Medical Office for clinical information for Prior Authorizations.

Assist pharmacy with reversing and reprocessing claims.

• Cashier, Wilco Hess Customer Service (clerk)

June. 2010 April 2011

Receive and disburse money

Assist in receiving, storing, and stocking of products

Handle product damages and credits according to company policy

• Customer Service, Dollar Tree, (Cashier)

Oct 2006 – April 2009

Meeting and greeting customers

Assisting in sales

Answering questions about products, services, and merchandise

Skills:

• Accurate, Fast, and motivated worker

• Proficient in word and excel (35 words per min)

• Mathematical aptitude and computer knowledge

• Detail oriented and highly observant

Education:

• Western Vance High School 2005 2006

Graduated with 3.6 GPA

References:

Kelly Roberts Vance County School 252-***-**** (cell)

Shanika Hargrove Xerox 252-***-**** (cell)

Keisha Tyler Xerox Supervisor 252-***-**** ext. 4987 (work)