A+ Certified Technician

Location:

Posted:

July 20, 2014

Christopher Hart

IT Professional

*************@*****.*** - 317-***-****

WORK EXPERIENCE

IT Help Desk Technician

Comfort Systems USA - Indianapolis, IN - November 2012 to Present

Responsibilities

Printer Maintenance & Support

Software & Hardware Support for over 150 employees including field personnel

Maintain licenses for all programs used throughout company

Responded to help desk tickets received from users throughout company

Used troubleshooting skills to identify and solve hardware and software related issues

Used Active Directory to create, edit, and remove users

Production Manager

Technology Advancement Group - Dulles, VA - May 2005 to June 2009

Built over 5000 ruggedized servers, RAIDs, and computer monitors

Loaded software, drivers, and configured systems for all machines

Performed troubleshooting and repair on all systems

Completed burn-in testing for all machines

Operated RIS that controlled up to 50 systems at one time for loading and testing

Successfully solved thousands of technical support calls from customers

Airborne Infantry Mortar Squad Leader

U.S. Army - Fort Bragg, NC - January 1999 to January 2003

Trained over 50 soldiers in mortar operations and tactics

Conducted over 50 live fire training missions and five combat missions

Performed 30 successful airborne jump operations

Qualified expert in use of pistol, rifle, and 81mm mortar

EDUCATION & Certifications

B.S. in Information Technology - University of Phoenix

April 2012

CompTIA A+ Certification

KNOWLEDGE

Software

Microsoft Windows XP, Windows 7, Windows 8.1, Server 2003, Server 2008 R2, Server 2012

Microsoft Active Directory, Microsoft Office 2003 – 2013, Microsoft Office 365,

Anti-Virus software(Mcafee, MSE, Kaspersky, Norton, etc.), Symantec Ghost, Backup Exec.

Technology

DNS, DHCP, TCP/IP, Domains, PCs, Servers, Mobile Devices(iPhone, Android, Laptops, Tablets).