Customer Service Security
Resume:
Terry Cerrillo
Kyle TX *****
*************@*****.***
Summary of qualifications
8+ year’s security guard experience.
TCIC/NCIC certified
Excellent verbal/written communication skills.
Experience in dispatch and CCTV monitoring
Great customer service skills
Team player
Security Experience
Hilton - Austin
Security Officer
July 11, 2013 - present
Patrols the interior/exterior of property to observe and identify potential safety hazards, security
risks or undesirable conditions. Responds to emergency situations including, but not limited to
safety hazards, fires, medical emergencies and threats to life and/or property. Initiate preliminary
investigations, conducts interviews, and writes reports. Responds to guest inquiries, requests, and
resolve guest issues in a timely, friendly, and efficient manner. Work in dispatch to provide
accurate information to officers responding to situations, logs information, and monitors CCTV
station.
The Right Step
Security/Direct Care
Sept. 7, 2008 – May 27, 2011
Ensures the safety of the clients and the security of the facility to include bed, building, and real
property checks. Provided thorough, accurate, and timely documentation of all client actions and
observations. Works with nursing staff to provide medical support to clients to include
administering medications, taking and recording vital signs, and monitoring patients detoxing
from alcohol and other drugs.
University of Texas Police Department
Security Officer
Aug. 26, 2006 – May 14, 2008
Under indirect supervision, provided personal, equipment, and real property security for faculty, staff,
students, and visitors within an assigned area of the university campus. Performed routine security and
public safety patrol duties within assigned area remaining alert for and reporting irregularities, such as
security breaches, facility and safety hazards, and emergency situations to police dispatch and directly
with campus police. Provided safe and efficient escort services to university employees, students,
and/or visitors, as requested, using an institutional vehicle. Patrolled and monitored assigned parking
areas to provide public security and assistance. Prepared routine, standardized reports; performed
miscellaneous job-related duties as assigned.
Weiser Security
Security Supervisor
Dec. 12, 2004 – Aug. 20, 2006
Supervised 12 employees in providing security for Avis rent a car. Provided personal, equipment, and
real property security for staff and visitors. Provided basic public assistance services as needed.
Recruited and hired personnel. Developed, implemented and revised site policies and procedures.
Maintained logs, prepared reports and directed the preparation, handling, and maintenance of site
records. Trained staff in proper site procedures. Monitored and evaluated the job performance of
subordinates. Investigated and resolved personnel problems within organization and charges of
misconduct against staff. Created work schedule, payroll, and distribution of payroll checks and acted as
liaison to client and branch office.
U.S.Army
Security
Sept. 18, 1995 – Feb. 12, 2001
Amongst other functions, performed personal, equipment, and real property protective operations in
country, as well as, overseas to include mobile/foot patrol, gate and tower, procedures necessary for
hostile environments. Skilled in the maintenance, operations, and safety of weapons.
Education
Austin Community College – Austin TX.
AAS Law enforcement/Corrections program – expected completion date of December 2014
Peace Officer program – expected completion date of May, 2015
University of Houston – Victoria TX. (Online)
Major: (BS) Psychology
Minor: (BS) Criminal Justice
Expected completion date of May, 2016
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