Customer Service Representative
Resume:
Toniah Barnes
Orlando, Florida 32811
******@*****.***
Professional Profile
To continue my career with an organization that will allow me to utilize my management and administrative skills and promote future growth for success.
Career Skills / Knowledge
Customer Service
Guest Satisfaction and Services
Windows 9X-ME
Microsoft programs (access, excel, & word)
Administrative and Clerical
Data Entry
Dispatch Operations
Multi phone operations
Payroll and Retention
Hospitality and Guest Services
Bartending, Serving, and Hosting
Culinary Operations
Documentation and Processing
Organizational skills
Florida tax preparer
Currency operations
Health Insurance Enrollment & Billing
Professional History
Juniors Sports Bar & Grill Orlando, Florida 2013-2014
Bar Manager/Bartender- Trained servers and bartenders, familiarized customers and preferences, prepared drinks, scheduled events, promotions & marketing, inventory, drink specials, merchandising, and provided Customer Service to patrons
Tax Lady II, Altamonte/Casselberry Florida 2011-2013
Tax Preparer, Gathered customers annual financial reports, audits, amendments, Accounts R&P, bookkeeping, records, filed yearly income tax returns for customers and assisted in tax preparing
Office Team Orlando, Florida – May 2013 to Present
Enrollment Specialist- Assisting in the Communication and Administration for Accounts R&P, Guest Service, Filing, Payroll, Retention Health Insurance Enrollment and Sales while exceeding customer expectations.
All Team Staffing Orlando, Florida – 2010 to 2013
Team Lead – Focused on Customer service and guest interaction, assisting in food and beverage merchandise operations, including banquet set up and service, preparing meals and assisting in employee recruitment and checking in employees at start of shift.
Thunderbird Express Winter Park, Florida – 2006-2008
Customer Service Rep/Administration-Placed orders for courier service, created invoices for companies, setup new accounts, sales & marketing, mailings, filing, verified payroll, Front desk reception, walk ins, driver Ids, billing, and A&P.
Pay-less Corporate E-Commerce Topeka, Kansas – 2005-2006
Customer Service Representative-Assisted in tracking Information. Placed Online orders, took customer complaints and resolutions, responded to customer email’s, responded to customer mail complaints, refunds & returns, manager calls and researched pricing information for stores.
Spherion/Sprint PCS Altamonte Springs, Florida - 2004-2005
Customer Care Specialist- Billing and account information, Activated cell phones, upgraded existing and set up new accounts, billing errors and retention, manual and over the air programming of cell phones.
Education
Seminole Community College – Sanford, Florida
Business Communications
Orlando Tech – Orlando Florida
Lyman High School – Orlando, Florida 1998
High School Diploma
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